Transitioning to a remote workforce Article

Transitioning to a remote workforce

To ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers, we have assembled some of our own best practices for a remote work environment

Improve customer experience

Answer Bot is here to help: Better comprehension, more languages, less effort Article

Answer Bot is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

What is a mobile help desk? Article

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

SMBs can do more with less during times of change Article

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

How the Junkyard Golf Club scales customer support wisely Guide

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

Sell more

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it? Article

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Guides, research, and more

The Groomsman Suit offers suits customers love–at scale Guide

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

1-Stop Connections keeps ports functioning by embracing the customer experience Guide

1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

Olala Homes scales its rental property business with Zendesk Support Suite Guide

Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

Latest stories Page 10

The 5 most important customer service techniques Article

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

Messaging apps are open for business Article

Messaging apps are open for business

7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging

Building a strategic sales plan White Paper

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

8 ways to effectively manage and protect your customer data Article

8 ways to effectively manage and protect your customer data

With just a little forethought, your sales team and company can be smart data owners. Here's…

The secret to a better CX: an improved agent experience Guide

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

How to justify your sales CRM cost White Paper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organization…

How Homebridge scaled with Zendesk Article

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

Optimize your sales CRM to improve customer service White Paper

Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

The ultimate guide to customer relationship management Article

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

The best commercial forum software White Paper

The best commercial forum software

Choosing the right forum software for your business is straightforward when you have the right resources.…

How Birchbox provides personalized customer support Article

How Birchbox provides personalized customer support

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

Collaboration, inspiration, support: Inside the InVision community Article

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

Put the customer experience first with inside tips from Zendesk Article

Put the customer experience first with inside tips from Zendesk

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

From notifications to conversations Article

From notifications to conversations

How India’s largest crowdfunding platform doubled donations with WhatsApp

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

How 8 companies deliver exceptional customer experience at scale Guide

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

3 ways customer feedback software can improve the customer experience Article

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The 3-step process for better agent training Article

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how