The online ticket system for customer satisfaction
What is an online ticketing system?
An online ticket system catalogues all the interactions that take place between your customers and support team. Ticket system software assigns a number to every customer interaction and logs it as a ticket in your database, helping your team track, monitor, and resolve issues.
Zendesk Support help desk software includes an online ticketing system that seamlessly organizes customer interactions for your business, creating transparency across the chat team and beyond. With Zendesk Support, your support team is equipped with all the information they need to help customers—and your customers feel heard throughout the process.
The online ticket system advantage
With Zendesk Support, each time an agent creates a ticket in our software, that action sets off a workflow that can draw teams from support, sales, marketing, and management into the customer relationship—making it so much more than just a customer support call. Every ticket in the system corresponds to a point in the customer lifecycle. By tracking and reporting on these tickets, innovative companies are able to gather and analyze a rich array of information about their customers, including what matters to them most and how their business can meet them there.
Make problem-solving seamless
Find solutions quickly
As an added bonus, your online ticket base can be easily integrated with other Zendesk Support resources like a knowledge base, making it simple for both customers and agents to find the solutions to issues quickly. Knowledge is power and your team is ready to power up.
Experience online ticketing with Zendesk Support
Zendesk Support customer service and ticket software is designed as a full solution, providing your support agents with everything they need to manage customers and solve problems for your business. It’s time to leave those outdated spreadsheets and paper tickets in the dust. Experience the power of an online ticketing system with Zendesk Support.Write your own (online) ticket with Zendesk Support
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There’s much more to explore in the world of online ticket systems, global help desk management, and email ticketing to help improve sales. Jump on in.
Net Promoter and NPS are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.