Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
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While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results
Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience
Master the art of customer engagement and you have taken a huge step in sustaining long-term relationships with your customers. Read on for best practices on customer engagement
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…