Because newsletters can be fun

How Trustpilot uses Zendesk Support to be the most trusted online review community on the market

August 2, 2016

In a recent report, Nucleus Research highlighted Trustpilot’s annual benefit of over $428,000—an ROI of 1272 percent. That’s their investment paid back in a single month. What’s more

5 tips to make sure your customer service is Millennial-ready

August 1, 2016

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a brand by a disappointed customer. It lands on the brand’s Twitter feed, as just one

Taking the heavy lifting out of moving—and support

July 28, 2016

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early in their startup journey and today have built

Beat the heat with these cool additions to the Zendesk Apps Marketplace

July 27, 2016

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip these past few months, and July is no different

Scaling HR operations with a help desk

July 25, 2016

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations team can make. Yet much of the day-to-day support that HR provides still happens over email

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’

July 22, 2016

Chubbies wants their customers to have a good time—all the time. So, when they were looking for a Shopify integration, the solution had to deliver good vibes

Everything you need to know before launching your community

July 21, 2016

We all belong to communities. Some are small and intimate, like our families. Some are massive and managed digitally, like LinkedIn. Regardless of their shape or size, these

Tip of the week: Markdown embedded images

July 19, 2016

If you aren’t yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is perfect

Everything is cooler in color: Zendesk’s customer service coloring book

July 18, 2016

Customers and businesses aren’t always coming from the same place. But that’s not a bad thing. It makes for good conversations, even better stories, and a bit of learning on both sides. In this coloring book, you’ll find a weird world of illustrations, poems, and one-liners exploring the beauty of unexpected relationships. We hope it […]

6 easy steps to trial Zendesk Talk

July 13, 2016

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies that make the investment in providing quality support over the phone

5 customer engagement technologies for IT leaders to consider through 2020

July 11, 2016

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide customer service initiatives forward, and to help elevate customer service from

How customer service agents can think like memory athletes

July 7, 2016

In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand ways for categorizing information, in addition to learning everything there is to know about

How to chat with your customers: 5 tips from the pros

July 5, 2016

Customers who chat are three times more likely to make a purchase than customers who don’t. Take a minute to let that sink in, especially if

All about the “About” custom ticket field

June 30, 2016

When the About field is set correctly, it allows you to categorize the topics your customers are asking questions about. This, in turn, can help speed up ticket

Spotlight on Homelessness in San Francisco

June 29, 2016

Homelessness in San Francisco is a large problem with no clear solution. But there are people working hard to find an end to homelessness. We’d like to shine a spotlight on those community partners today

Community Tip: Deleted your help center content? Not to worry!

June 28, 2016

This Community Tip from Felix Stubner will help you with a quick way to restore your Help Center content if it is accidentally deleted

15 new Zendesk apps and integrations

June 27, 2016

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include sentiment analysis, ticket creation from popular messaging

Tips for practicing customer empathy

June 23, 2016

Meet Aurash, Support Operations Manager on the Zendesk Global Customer Advocacy team. Though his current role is not customer-facing, Aurash is known among his peers for exhibiting great amounts of customer empathy

Tip of the week: Best practices for altering your custom ticket fields

June 21, 2016

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your Zendesk.

Get personal with profiles in Help Center

June 20, 2016

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

5 unconventional ways to use live chat on your website

June 15, 2016

An increasing number of companies are turning to live chat for unconventional uses, finding creative ways to meet the needs of their customers whilst also boosting sales and loyalty in the process

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

Why RentMoola moved all support channels under one roof

June 9, 2016

We sat down with Laura Cowin, Manager, Customer Support, and her boss Ari to learn why a modern payment platform also requires modern, flexible, multi-channel support—including the good old fashioned phone

3 ways to get your Help Center in shape, featuring Lumo BodyTech

June 8, 2016

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises to optimize your Help Center for better performance and

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