Latest stories
Page 11
Article
3 min read
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Article
5 min read
Sunny days ahead with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
Why manufacturers must shift gears from product to CX, powered by AI
As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
Article
6 min read
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Podcast
2 min read
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Article
2 min read
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
Article
15 min read
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Article
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.
Article
17 min read
What is brand advocacy? (+ 8 strategies to boost referrals)
Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.
Article
14 min read
Customer analytics 101: What it is and how it works for growth
Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.
Article
10 min read
15 customer service resume examples and writing tips for 2024
Land the job you’re looking for with a perfectly crafted customer service resume.
Podcast
2 min read
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
Article
2 min read
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
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