Because newsletters can be fun

Tip of the Week: Nesting Fields

June 27, 2011

We recently had a customer who wanted their end users to be able to route tickets to very specific departments within the company. This would allow them to bypass their traditional support structure in order to get tickets directly to the appropriate department that could then answer a question as soon as it was submitted. […]

Reach ALL of Your Customers in a Jiffy With Our Constant Contact Integration

June 23, 2011

Every business needs to be able to contact all of its customers quickly and easily. For instance, what if there is an outage, scheduled maintenance, or maybe a new feature you’re rolling out. How much better would it be if you could get everyone messaged with a few simple clicks? Awesome, right? Our new integration […]

Know Your Customers Even Better With User Tagging

June 21, 2011

You asked for it, and we listened! We are very excited to announce that as of today, you can easily categorize and identify your customers with our new User Tagging feature. Agents or admins can now assign attributes, such as customer category, support agreement level, or customer life cycle stage, to people, or the organizations […]

Tip of the Week: Bring Ticket Sharing Into Your Existing Workflow

June 20, 2011

Thanks to our latest ticket-sharing feature, any company using Zendesk can share relevant tickets with any other company using Zendesk. It’s never been easier to collaborate on support tickets and keep track of help desk requests between companies. Once you’ve enabled ticket sharing and a ticket is shared with your help desk, you have a […]

Zendesk Two-Day Training, June 21 & 22

June 15, 2011

Note: If you missed this training, we have scheduled many more. To see the current training schedule, check out Every time we hire someone new here at Zendesk (which has been happening a lot lately), we want them to understand our product as quickly and fully as possible. With each new employee, the onboarding […]

Infographic: How to Avoid an Online Customer Service Fiasco

June 14, 2011

The real-time web has given customers amazing power to vent their issues in a very public and gigantic space. It’s why companies such as Comcast launched @ComcastCares, a Twitter channel completely devoted to customer support and well, customer complaints. Because let’s face it, if there is ever an industry that can provoke mass ire it’s […]

Chicago Meetup, June 16th

June 13, 2011

We heart Chicago! And we’re so excited that we will be there Thursday, June 16th! So come join us for drinks and sparkling conversation at the very cool Nick’s Beergarden near Wicker Park. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6:00 to 8:30pm. Please come meet […]

Atlanta Meetup, June 15th

June 13, 2011

We heart Atlanta! And we’re so excited that we will be there Wednesday, June 15th! So come join us for drinks and sparkling conversation at the very cool Ormsby’s in Atlanta’s West Side. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6:00 to 8:00pm…and with any luck, […]

It’s Time to Offer Customer Support in Real-Time (and More of What We Learned at #RLTM)

June 10, 2011

Your customers are moving at the speed of light and they expect you are too. Consider this: 572,000 Twitter accounts are created every day, and approximately 1 billion tweets are released every six days. How many of those tweets are from your customers? And what are you doing to respond? While most customers still typically […]

Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM

June 8, 2011

Every customer should feel like they’re the only customer you have. But as your organization grows and your customer base jumps from a handful of folks to thousands, that personal connection every company wants to forge can get tricky. Thanks to our new SugarCRM integration, now you can know all of your customers on that […]

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