Skip to main content

Latest stories

Page 104

Article
8 min read

With eyes wide open, Generation Z looks to serve, share, and impact

As with every generation, Generation Z has unique qualities. But how is this new generation looking…

Article
8 min read

10 ways to be a great customer and get great customer service

Being a great customer has lots of benefits, including great customer service. Here are some lessons…

Article
3 min read

Uncover the value of support: 3 ways to combat customer frustration

If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…

Article
2 min read

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

Article
3 min read

Adobe and Zendesk: powering multi-channel customer experiences

In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…

Article
7 min read

The value of hospitality, no matter what industry you're in

The value of hospitality can help your business by creating more loyal customers, no matter what…

Article
9 min read

How to improve customer satisfaction

At the risk of sounding like a broken record, if you want to improve customer satisfaction,…

Article
8 min read

Empowering your team: kindness in customer service

Being nice plays a big part in customer service. So start empowering your teams to embark…

Infographic

Meeting the fresh demands of omnichannel customers

Article
3 min read

Highlighting your customer service capabilities

Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…

Article
6 min read

The three most common UX mistakes CRMs make (and how to avoid them)

If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.

Article
10 min read

8 steps to creating loyal, human, customer connections

What if someone told you there was a formula for generating repeat business? That, in just…

Article
2 min read

5 tips for training call center agents

Did you know that agent demeanor is even more important to consumers than fast resolution or…

White Paper
1 min read

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Article
9 min read

Swipe left, swipe right. Are dating apps ruining your relationships?

Dating apps are supposed to build connections, but are dating apps ruining relationships?

White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.