Because newsletters can be fun

Zendesk’s JIRA Integration Rocks!

June 7, 2011

Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit. At the Atlassian Summit in San Francisco today, Zendesk announced a new integration with Atlassian JIRA. This integration will be available free of charge to all Zendesk customers and the beta version is now available for testing. The integration […]

A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

June 7, 2011

Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my work calendar to my home calendar, or even a shared calendar. It’s all pretty easy […]

Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature

June 6, 2011

Companies don’’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network of other companies – in order to get their work done and stay competitive and successful. This interconnection often affects a company’’s customer support issues as well. A customer asks a question of one business, but the answer could […]

DHTML5: Not Quite There Yet

June 3, 2011

Meet ME and MBMS. They both want to be really excited about the possibility of using HTMl5 in Javascript frameworks. But there are still some issues that need to be worked out, such as HTML5’s dislike for certain containers and a few complications with Javascript libraries. But we think they can work it out. We […]

Tip of the Week: Non-Assigned Agent as CC

June 3, 2011

Zendesk provides you the flexibility to set up your agent structure in the best way that suits you. Oftentimes, agents will share tickets and collaborate on answers before replying to a customer. As an agent, you may want to add a comment (either public to the end user or private to the assigned agent) and […]

Oh Hai! Here’s a Bucket Load of New Features for You

June 2, 2011

This week, it just so happens we’ve got lots of small, but very very cool, features rolling out. They run the gamut from admins now being able to change a public comment to private, to prettier layouts and nicer looking code. Here we highlight the top six!

Meet Us in New York

June 2, 2011

We heart New York! And we’re so excited that we will be there Tuesday, June 7th! So give us that famous New Yorker welcome and join us for drinks and sparkling conversation at the very cool Employees Only in the West Village. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup […]

Reach Your Help Desk From Your Blog, With Zendesk for WordPress

June 1, 2011

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances that your organization is either using it or about to use it are very good. Heck, you might even be running an entire network of sites, with a rich user base, entirely on WordPress – it can sure handle […]

Tip of the Week: Build Reports with GoodData for Zendesk

May 27, 2011

GoodData for Zendesk is an integration that enables Zendesk Plus+ customers to build insightful and powerful support metrics using GoodData’s web-based business intelligence platform.  Plus+ customers have always had access to an export of their ticket data; GoodData for Zendesk makes it easy to start analyzing this data by offering instantly relevant pre-built dashboards and reports […]

And The Winner For Best Relationship Management Solution Is…US!

May 25, 2011

We want to give a heartfelt thanks to our 10,000 customers who helped us nab the award for Best Relationship Management Solution at the 2011 SIIA CODiE Awards. The CODiE Awards recognize excellence in business software, digital content, and education technology industries. The award has been around for an impressive 25 years, and in that […]

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