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Article
9 min read
Why you need a sister wife in the workplace
No matter where you are located, or what company you work for, a work sister wife…
Article
3 min read
Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Article
4 min read
Are proactive chat scripts the answer?
How your agents handle the delicate back and forth of a live chat conversation matters. Some…
Article
3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
Article
2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article
6 min read
Let customers choose your business hours
So how do you pull off delivering 24/7 business hours? By being smart humans and using…
Article
1 min read
Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
Article
12 min read
Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
Article
3 min read
Raise your ticket deflection ratio with smart self-service
It's time to demystify ticket deflection and improve your deflection ratio
Article
6 min read
A comprehensive guide to customer service SLAs (+ 3 free templates)
Here’s how and why you should create service level agreements.
Article
12 min read
Customer success: A guide to what it is and why it matters
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
Article
2 min read
3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article
3 min read
The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article
8 min read
What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
Article
5 min read
6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
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