Because newsletters can be fun

Tip de la Semana: Atención al Cliente en el Idioma de Tus Usuarios

August 1, 2011

Zendesk está creciendo a pasos agigantados en países de habla hispana y también portuguesa. Hoy en día, Zendesk soporta más de 40 idiomas y estos están disponibles para cuentas del plan Plus+. Es por ello que éste es nuestro primer post completamente en español y vamos a comentar un poco los pasos a seguir para […]

Best Practices for Proactive Support

July 28, 2011

Perhaps nowhere is the saying “an ounce of prevention is worth a pound of cure” more true than in the customer service space. (Well, it’s pretty true in terms of health care, but just go with us on this). Preventing customer issues from even becoming issues in the first place is called proactive customer support. […]

Every Year, 1 Billion Tweets Diss Products. How Are You Managing Your Social Support?

July 19, 2011

If you’’re part of a company that still believes social media is just a phase that will blow over, DON’’T watch the socialnomics.com YouTube video “Social Media Revolution 2” without first shooting yourself with a tranquilizer dart. You might have a deadly panic attack otherwise. It reels off a set of stunning statistics designed to […]

Tip of the Week: Deactivating, Cloning, and Editing Triggers

July 18, 2011

Triggers are one of the most powerful components of your Zendesk. It might even seem like there’s a bit of magic to triggers, but there’s actually very little wand waving involved. Triggers do exactly what you tell them to do, nothing more, nothing less. Newer users to Zendesk or users who are currently trialing the […]

How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

July 14, 2011

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global standards and used by all sorts of companies to exchange routine business documents in electronic format. EDI removes the need for human intervention and rekeying data, and replaces paper documents in today’s business model. With EDI, businesses can operate […]

Join us in Sydney and Perth for CloudCamp

July 13, 2011

CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment. […]

Tip of the Week: Controlling Access to Forums

July 11, 2011

Organizations within Zendesk are designed to gather all end-users from a single company that require support into one group. Setting up an Organization enables these users to see all submitted Tickets within their Organization. In the past, the only criteria available to distinguish those users in a specific Organization was by email domain. Thanks to […]

How Zendesk Can Help Turn Your Support Team Into Brand Ambassadors

July 7, 2011

When we think of brand ambassadors, what often comes to mind are commercial icons such as Progressive’s Flo or Subway’s Jared Fogel. Their quirky personalities or personal stories are often the most memorable part of an advertisement, inspiring a sense of familiarity consumers are more likely to feel with other people, rather than a flat […]

Customer experience is more important than advertising (Infographic)

July 5, 2011

It’s never been more important to invest in customer service and the customer experience.

5 Tips for Startups to Get Their Customer Support Strategy Up and Running From Day 1

June 28, 2011

Today, Zendesk is teaming up with startup accelerator MassChallenge to help early-stage entrepreneurs grow and succeed. MassChallenge runs an annual global startup competition, in which young companies compete for $1 million in cash prizes. This year, 125 finalists were chosen from nearly 700 applicants. The finalists come from all over the world; and between June […]

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