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2 min read

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

Article
11 min read

My heartbreak, your headache. How to handle divorce in the workplace.

Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…

Article
3 min read

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

Article
2 min read

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Article
6 min read

Being human at work: the benefits of showing up whole

Being human at work sounds easy enough, but for most of us, it's hard work. Learn…

Article
19 min read

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.

Article
8 min read

The art of the unbiased interview

You may think you know how to conduct an unbiased interview, but chances are you've slipped…

Article
2 min read

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Article
10 min read

Updates to our Terms of Service and Privacy Policy

At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We…

Article
5 min read

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Article
2 min read

Caught on video: The Zendesk rebrand

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…

Article
2 min read

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

Article
6 min read

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

Article
2 min read

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…

Article
1 min read

Please forward our letters: introducing our new Bengaluru office

Find out more about the new India office

Article
7 min read

When the mid-life career crisis hits

A mid-life crisis doesn't always mean a sports car or an affair. A mid-life career crisis…

Article
1 min read

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

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