Because newsletters can be fun

Zendesk for iPad Webinar, March 2

March 1, 2011

Ready to become your organization’s go-to support agent for iPad? Then register for our upcoming webinar on March 2 at 10 a.m. PDT. Join Zendesk Product Manager Steven Yan as he walks attendees through a live demo on how to use Zendesk for iPad, the first full-featured customer support app that brings all the capabilities of […]

10 Reasons for Taking the Conversation Off Twitter

March 1, 2011

As an increasing number of customers simply tweet their customer service issues to vendors — often because it’s perceived as too much effort to find a vendor’s conventional customer support channels — it becomes more important for vendors to find a seamless way of transferring a conversation off Twitter and into its preferred support channels. […]

Keep Javascript Libraries From Colliding

February 28, 2011

Namespacing Summary (TL;DR) Javascript libraries can often be used in ways the authors did not foresee. Global variables present many opportunities for conflict among Javascript libraries. Authors should use namespacing techniques and JSLint to avoid polluting the global namespace and thus avoid collisions with other libraries. 1. The problem People who run Zendesk help desks like […]

Best Airlines for Stranded Passengers

February 28, 2011

When passengers learn that their return flight has been canceled and their plane won’t be leaving the airport after all, it’s a little like being diagnosed with a “terminal” condition. Stage 1: Denial. You can’t believe this is happening. Then anger: telling the gate attendant in no uncertain terms that you have to fly out this […]

Things Real People Don’t Say About Your Customer Support

February 25, 2011

Inspired by the witty folks behind Things Real People Don’t Say About Advertising and Things Real People Don’t Say About Your App, we decided to flex our comedic muscle and give the world a much-needed dose of customer support humor. We’d love it if you submitted to this soon-to-be crazily viral list. Simply add a link to your own submission in the comments below. Enjoy!

We’re Headed to SXSW!

February 24, 2011

Going to SXSW? So are we! And we’d love nothing more than to have you meet our friends and partners from The Small Business Web, a directory of the coolest companies around that are helping small businesses to grow, innovate, and get the tools they need to compete with the big guys. Share a drink […]

Infographic: Guess Our Most Popular Mobile Platform

February 24, 2011

Zendesk’s customers serve more than 20 million end users worldwide. When these end users use a mobile device to access a self-service interface, 43 percent use an iPhone, 26 percent use an Android device, 25 percent use an iPad, and 1 percent use a BlackBerry. The remaning 5 percent use other devices. Among the tens […]

Hot, Hot, Hot Tamales

February 24, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Come See Us at Cloud Connect

February 23, 2011

Cloud Connect is one of our favorite conferences of the year, and this year, we’re even more excited about the event since Zendesk’s own Zack Urlocker is one of its featured speakers. He’ll be participating in the session: Open Source Built the Web; Now It’s Helping Build the Cloud, sponsored by Rackspace. The session will look […]

The Value of Giving Items Away for Free

February 23, 2011

Be it samples at the makeup counter, bite-size desserts at the deli, or tchotchkes at conferences, there’s just something about getting a trinket or service for free that agrees with the human spirit. In fact, digital technologies, including social networking and email sites that need not be named, seem to have built their very existence […]

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