Latest stories
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1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
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4 min read
The "I’m leaving my job" email that won’t burn bridges
You aren't going to stay at your job forever. So when you do leave, what do…
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1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
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3 min read
How to woo a work wife
Having a work wife or a work husband can make your job more fun and less…
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4 min read
When the customer is wrong, make it right
No matter if the customer is wrong or right, a concerned customer should motivate you to…
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4 min read
Getting up close and personal with customers on Facebook Messenger
Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…
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2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
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1 min read
Don't let bad phone support get in the way of a good relationship
A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…
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5 min read
The best hold music since 'Careless Whisper'
Most companies' hold music is unlistenable. Here's how to make yours better.
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5 min read
Break the fourth wall to transform customer experience
By breaking the fourth wall, businesses can pull people close to the brand, its mission and…
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3 min read
Writing condolences for a coworker
Writing condolences isn’t easy, especially for a coworker, but don’t be so afraid of writing the…
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3 min read
Go from Outlook email to Zendesk ticket in a flash
The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…
Article
9 min read
Angry at work — how to get mad the right way
We've all been angry at work. Take a look at how to use that anger to enact positive change in the office. It's possible to be mad and stay professional.
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3 min read
Chat Tags: a new way to read between the lines of your customer conversations
Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…
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1 min read
Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
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