Because newsletters can be fun

Spending Smart on Customer Service

February 22, 2011

Companies know where their bread is buttered, and one of the last things they have wanted to cut during these economically lean times is anything customer-facing. Conversely, now that budgets are opening up a bit again, customer service-based technology, training, and hiring are some of the first things smart companies are investing in. “Executives are […]

Mobilize Your Customer Support Team

February 18, 2011

For many years, the idea of “going mobile” was touted as a way for a company to increase return on investment (ROI); a mobile workforce was seen as a way to increase revenue, decrease costs, and improve services.  And, yet, customer support staff remained stuck in the cubicle maze, tethered to their headsets, land lines, […]

Meet Us In Berlin

February 17, 2011

We’re hosting our Berlin meetup on Thursday, February 24th at Billy Wilder’s, Potsdamer Strasse 2, 10785 Berlin. The even is open to all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6 to 9 p.m. If you are located in the area or if you are visiting Berlin, please join us! Please […]

Meet Us in Sydney

February 17, 2011

Hello Sydney! We’re inviting all Zendesk customers, colleagues, and aficionados for a drink, some nibbles, and a few laughs on Friday, February 25th. Meet Ben Kepes, contributor to the Zendesk blog, Zengage, and all-around Zendesk enthusiast. Want to meet Ben even earlier? Attend his Cloudcamp happening the same day at 1 p.m. This meetup is open to […]

Manischewitz Matzo Mishap

February 17, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Limited Edition Backgrounds for iPad

February 16, 2011

Get ready to download some of the sweetest backgrounds around for your iPad. To celebrate this week’s Zendesk for iPad release, we went and whipped up a batch of eight snazzy backgrounds that you can easily download by going here. Scroll to the bottom of the page. Then, all you have to do is right-click and select […]

How to Get Your Manager to Buy Your Team an iPad

February 16, 2011

This week we launched Zendesk for iPad. It is great and beautiful and you should download it. But this post isn’t about Zendesk for iPad directly. It is about how you can better use your iPad as a customer service tool. Don’t have an iPad? Show this post to your support manager to make a […]

And They Told 236 Friends…

February 16, 2011

Remember that old shampoo commercial, where one person told two friends, who told two friends, and so on? Social media is a little like that, except telling two friends is now more like telling 200 or 2,000 friends–in just seconds. This exponential increase in friends and the speed with which they can be “told” is […]

Zendesk for iPad Product Manager Steven Yan

February 15, 2011

With the release of the Zendesk for iPad, Zendesk, CEO Mikkel Svane sits down with Steven Yan, Zendesk’s product manager for the iPad app. Mikkel and Steven discuss why an iPad makes sense for your support agents; some of the new Zendesk features built exclusively for the iPad; and why it is that the ladies refer […]

Stop Snubbing Your Internal Customers

February 15, 2011

Who is an internal customer? A simple definition of an internal customer is anyone within an organization who at any time is dependent on anyone else within the organization. An example of an internal customer may be someone in the payroll department. Let’s say this payroll person is dependent on managers from various departments to […]

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