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Mobile Devices Are Transforming Customer Service

February 15, 2011

Experts are saying that 2011 is the year that mobile computing will transform customer service. That’s because mobile apps are “expanding the scope of customer service – mobile apps allow us to offer new functionality,” according to Diane Clarkson, an analyst at Forrester Research. “We can now use our mobile devices to learn if an […]

Infographic: More Than Just a Pretty Interface, iPad Means Business

February 14, 2011

Everyone knows that iPads are cool, fun to use, and just about the hippest thing you can tote around with you at the moment. But iPad has a serious side too and is quickly becoming a highly sought after business tool; 80 percent of Fortune 100 companies are currently deploying or testing iPad for business. […]

We Love Zendesk for iPad

February 14, 2011

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re releasing Zendesk for iPad. And we’re extremely proud of it. It has never been easier to stay in touch with your customers. The iPad app is not a reskinned mobile web interface or a revamped iPhone app. It’s an entirely new app built […]

Looking Inside Zappos’ Corporate Culture Club

February 10, 2011

Launched in 2008, Zappos Insights is where companies go to learn how they can be as cool as Zappos when it comes to corporate culture. Here’s an inside look on how they keep their cool when it comes to support.

TurboTax: Many Happy Returns?

February 10, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Meet Us in Melbourne, Feb. 17

February 8, 2011

Hey Zendesk fans! We’re hosting a Melbourne meetup on Thursday, February 17th at the Bull & Bear Tavern. The meetup will run from 5 to 8 p.m. If you are located in or around the fabulous Melbourne area please join Zendesk’s VP of Business Development, Michael Hansen, for drinks and sparkling conversation. He’s visiting all […]

Courting Your Repeat Customers With Twickets

February 8, 2011

Here at MarketMeSuite, we’re constantly trying to find ways to turn followers into customers, but then it dawned on us, what about REPEAT customers? So when Zendesk announced a new capability for turning tweets into support tickets, or “Twickets,” we were right there to implement it into MarketMeSuite. And now, with the current release of its enhanced […]

5 Ways to Turn Mobile Apps Into Customer Service Tools

February 8, 2011

At a retail outlet of a major wireless provider, a salesperson was recently heard explaining to a potential buyer why she should consider a smartphone. He went on and on about how a smartphone would allow her to access store coupons and have those coupons scanned at point of sale. Another selling point was how […]

Rethinking the Definition of Customer Service

February 7, 2011

It’s taken awhile for me to come to this conclusion, but I now realize that “the company” is no longer the master of all knowledge. It is no longer the exclusive expert. It is no longer the sole arbiter of knowledge. And so it goes that the definition of customer service that individuals and organizations […]

Cute Online Kids’ Boutique Gets Serious About Support

February 4, 2011

“Zendesk’s customizable interface helps us provide a seamless customer experience—which is crucial for a small startup that caters to moms and families.” –Stephanie Robesky, CEO and Founder, Grows Up Grows Up is an online marketplace that showcases and sells unique, high-quality baby and children’s goods. The company carefully selects its boutiques from smaller production line […]

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