Because newsletters can be fun

FedEx Logo Fetish

February 3, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Introducing Business Hours, Extended Metrics, and Zendesk for Twitter Updates

February 3, 2011

If you want to be great at something, you must be able to measure it well. At Zendesk we are deep believers in measuring the effectiveness of the customer support that you provide. That’s why our Plus+ customers can now benefit from enhanced ticket metrics and the ability to configure business hours for their help […]

Meet Us in Edinburgh, Feb. 10th

February 2, 2011

Hey Zendesk fans! We’re hosting an Edinburgh meetup on Thursday, February 10th at the Voodoo Rooms. The meetup will run from 6 to 8:30 p.m. If you are located in or around the Edinburgh area please join us for drinks and spellbinding conversation with Nick Franklin and Kris Beveridge from our London office. How will […]

Meet Us in Wellington. Feb. 11th

February 2, 2011

We’re inviting all Zendesk customers, colleagues, and aficionados for a drink, some nibbles, and a few laughs on February 11 from 5 to 7 p.m. at MACS Brewbar. This meetup will follow the CloudCamp event happening earlier that day. You don’t have to be at CloudCamp, to attend this event, but come on, you know […]

Six Reasons Why Companies Deploy Both CRM and Zendesk

February 2, 2011

Zendesk provides a number of important benefits that go beyond traditional CRM help desk functionality. While native CRM help desk functionality can certainly provide a financial return to companies, Zendesk can provide even greater overall business benefit for many help desk scenarios. The recently released integration, Zendesk for Salesforce, allows Salesforce users to create and manage […]

We’re Totally Popular!

February 1, 2011

Yeah that’s us representing all the lovely shades of lime green on this map created by the fine folks over at AppAppeal. The map illustrates the most popular help desk software apps per country. Each app’s ranking is calculated based on a combination of visitors and pageviews. The countries shaded in pink represent Kayako, purple […]

Infographic: The Cost of Bad Customer Service

January 31, 2011

There’s not a soul out there who doesn’t have at least one juicy story to tell involving some type of providing a bad customer service experience. Maybe a clerk snubbed you in a store. Maybe a phone call between you and an agent suddenly became one endless stream of profanities. Whatever your tale entails, a […]

Zendesk API Integrations Help Blue Mango Learning Systems Save Oodles of Time

January 28, 2011

Our company is Blue Mango Learning Systems. We are not only Zendesk partners, but also Zendesk users. Zendesk keeps us from letting customer support issues fall through the cracks, resulting in happier customers and a happier business. We find the product’s integrations to where it particularly shines and really saves us a lot of time. Zendesk is great […]

Dole Baby Name Mix-Up

January 28, 2011

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Enroll in CloudCamp, Feb. 2

January 27, 2011

CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment. […]

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace