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1 min read

Take Zendesk on the Go with Windows Phone

You carry your phone everywhere, treat it like your pet and use it for nearly everything.…

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What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…

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5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

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Tip of the week: Showing who’ has been cc’'d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

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Tip of the week: Escalating tickets

One common step in ticket workflows is escalation of issues from agent to agent, or team…

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Infographic: Fun Facts About San Francisco's Tenderloin District

It’s been a couple of months since we’ve settled into our new (and dare we say…

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Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…

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2 min read

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…

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Tip of the Week: Nesting Fields

We recently had a customer who wanted their end users to be able to route tickets…

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3 min read

Reach your help desk from your blog with Zendesk for Wordpress

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…

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Too many passwords? Access Zendesk using your Google and Facebook logins

Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…

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Increase efficiency, drive down cost, and improve customer satisfaction all at the same time

How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…

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4 min read

What Does Support in "Real Time" Actually Mean

Is ‘customer time’ the same as ‘company time’? If not, then the starting point of service…

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2 min read

10,000 Customers And (Still) Counting

Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…

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4 min read

How fruit got on the loom

They say Corporate America has no sense of humor. Are “they” right? Find out by following…

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4 min read

How to Say You're Sorry

If you screw up you should apologize. Period. Even if the wronged party cops a major…

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3 min read

Don't Keep Your Customers Waiting

Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…

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