Because newsletters can be fun

Merry Holidays, Please Hold; Watch the Whole Series

December 24, 2010

Happy Holidays from Zengage! While we realize that true customer support never takes a vacation, your friendly writers and editors at Zengage do. We promise we’ll be back with more action-packed content next week! In the meantime, we leave you with the epic journey of Matt Nelson, the man who invented bad customer support: fax […]

Most Insane Christmas List Ever?

December 23, 2010

Wish lists are a holiday staple. Indeed, many retailers even make it possible to enter your wish lists online–the better to avoid giant Christmas letdowns, my dear. But one wish list, found on the Metro North New York-Connecticut commuter line, is enough to strike fear (or maybe relief that the list maker isn’t their girlfriend/wife) […]

Cell Phone Repository Scores Big With Teen Customers

December 23, 2010

When the New York City Department of Education banned cell phones from public high schools for a host of reasons, including students’ photographing tests and emailing them to friends in the next period, and enforced the ban by having students walk through metal detectors, much unhappiness ensued. So Vernon Alcoser, 40,  a NYC correctional officer, […]

A Bad Week for Customer Databases

December 22, 2010

Last week, in separate incidents, Gawker, McDonald’s, Twitter and Walgreens all reported security incidents. At Walgreens, hackers gained access to a list of customer e-mail addresses. The addresses were used to phish for personal data. McDonald’s said private info was exposed when a subcontractor improperly handled data. Meanwhile, over at Twitter, hackers used ill-gotten passwords […]

Ep. 10: Brand Entertainment

December 22, 2010

Nelson redeemed! But who are the Evil Three really?

Taking the Impersonal out of Gift Cards

December 21, 2010

Gift cards have become a staple. In fact, they’re such a commodity that you can get gift cards from, say, iTunes, Chili’s and Barnes and Noble (among many, many others) at your local supermarket. This year, retailers are raising the gift card bar with features such as recorded messages, gingerbread scents, and personal photos. The […]

Tis the Season for Holiday Shipping

December 21, 2010

If you think you’re busy during the holidays, just imagine trying to process nearly 800 million holiday cards in one day. That is the task for many shipping companies and the USPS during this holiday rush. With so many people turning to online shopping for last-minute gifts, just how busy are parcel post workers? Click […]

Conversations: Mike McDerment of FreshBooks

December 21, 2010

Zendesk CEO Mikkel Svane sits down with FreshBooks co-founder Mike McDerment to talk about online billing and invoicing; the Zendesk/FreshBooks integration; and supper clubs.

How to Pick a Present for That Hard-to-Buy-for Person

December 21, 2010

Have you ever agonized over what to get that hard-to-buy-for person, only to get it wrong—again? Worry no more. Brooklyn e-tailer Etsy will mine your Facebook friends’ likes to determine the perfect (Etsy-offered) gifts for them. Etsy’s mission is “to enable people to make a living making things, and to reconnect makers with buyers.” Zengage […]

Computer S&%^ My Parents Do

December 20, 2010

Whether you are an adult helping your parents with their computers or your own kids help you with yours, the younger generation has long been providing tech support to those who didn’t grow up with computers in their homes (let alone their pockets). Google has seized on this trend and is offering a new site, […]

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