Because newsletters can be fun

Not-So-Secret Project From Facebook to Launch Monday

November 12, 2010

Just when you thought Facebook might not fully take over the world after all, word on the street is the social networking juggernautwill finally unveil its long talked about web-based email client, better known as Project Titan.  Though rumblings about an email client for Facebook (known internally as “Gmail killer”) stretch way back to early […]

Anatomy of a McNugget

November 12, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Your Customers Are Smarter Than You

November 11, 2010

There was a time when your sales, marketing, and support teams were the absolute authorities on your company’s products or services. Not anymore. Thanks to the rise of blogs, Yelp, and its ilk, customers are often able to outsmart sales and support teams deftly and easily. In many cases the customer can find out more […]

Buddha Machine for iPad

November 11, 2010

We want to give a lo-fi shout out to Beijing-based duo FM3, the ambient noise enthusiasts behind the Buddha Machine, on its brand-spankin’ new Buddha Machine app for iPad. The creation of Christiaan Virant and Zhang Jian (aka FM3), Buddha Machines are palm-sized plastic boxes with a built-in speaker and headphone output and dual volume/on-off switch, […]

Conversations: David Cancel of Performable

November 11, 2010

Zendesk CEO Mikkel Svane sits down with David Cancel, CEO and Founder of Performable. They discuss how business website optimization and analytics fits hand in hand with customer support; and when San Francisco’s SoMa neighborhood was an industrial park.

Which Businesses Should Tweet and Which Should Skip It

November 11, 2010

Almost every business you walk into today, from your local mechanic to your hair salon, has the ubiquitous “follow us on Twitter” decal posted somewhere on its storefront. Some businesses are obvious choices for nurturing a Twitter following. We all want to know what daily specials our favorite cafe is offering, but others are head […]

Mystery Shoppers for Every Organization

November 11, 2010

Yesterday I was talking to someone at a company where I used to work, managing their customer service teams and was pleased to learn that one of the programs I put in place there is still running with great success today. You see, years ago I used to “mystery shop,” which usually meant going to […]

Join Us in Zurich on Thursday, Nov. 11

November 10, 2010

We couldn’t be more thrilled to be in Zurich this month, especially because we’re hosting one of our famous Zendesk meetups. If you’re available, please join us Thursday, November 11, 2010 at Widder Bar (at Widder Hotel), Rennweg 7, CH-8001. The event is open to all Zendesk lovers, aficionados, customers, and partners.  The meetup will run […]

Twitter Crashes Qantas

November 10, 2010

Astute analysis of how the negative coverage of a Qantas airplane’s recent emergency landing was framed by the social conversation around it. Unlike the heroic story told about the US Airways flight dubbed Miracle on the Hudson, Qantas has been suffering stories about how its passengers are simply lucky to be alive; even though in […]

The Bad Romance of Return Policies

November 10, 2010

What were you for Halloween this year? Did you go all Lady Gaga? Or maybe you went as Snooki, hair bump and all. Or perhaps you got your Na’vi on and went as one of the characters in “Avatar.” If you cloaked yourself in any of these guises, you were certainly on-trend for 2010. But […]

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace