Because newsletters can be fun

Whopper and Cheese Comes With F-Bomb

November 17, 2010

It is kind of funny that upon ordering a Double Whopper with cheese that a man in Sacramento, CA noticed this: “In big bold letters at the top of the receipt it has the four-letter profanity spelled out: “f— you,” not once but twice.” But it makes us sad that Francisco Perez, the receipt’s victim […]

L.A. Does Something Environmental

November 17, 2010

In a move that many could interpret as completely out of character, the city of Los Angeles approved a measure that promises long-term environmental change for one of the most polluted cities in the country. Yesterday, the Los Angeles County Board of Supervisors voted to ban plastic shopping bags generously doled out by supermarkets and […]

Three Tips for Building Customer Loyalty From Noah’s Bagels Founder

November 17, 2010

Noah’s Bagels started out as a single bagel store in Berkeley, California in 1989, which eventually expanded to 38 stores before it was sold to Einstein Bros. in 1995 for $100 million. Today, its founder, Noah Alper, 63, is a business consultant and author of Business Mensch: Timeless Wisdom for Today’s Entrepreneur. Tell us a […]

Newark, NJ Wins Worst Airport Award

November 16, 2010

With the holiday season upon us and TSA staff authorized for groin checks, it’s time to start thinking about how much it totally blows to travel during the holidays…especially if you have to fly in or out of Newark Liberty International Airport (EWR). For its second year in a row, The Daily Beast busts out […]

Tip With a Tweet for Great Customer Service

November 16, 2010

When you have a great customer experience at a restaurant, you probably leave a generous tip, smile, and personally thank your server. Same for a cab driver that’s zipped you through rush-hour traffic to get you to your destination on time, with the meter still relatively low. Or what about a tour guide that took […]

The 49ers Are Moving to Santa Clara. Win or Loss for Fans?

November 16, 2010

The LA/Oakland Raiders, Baltimore/Cleveland Browns, St. Louis/LA Rams. What in the wide world of sports is going on here? Thanks to the complex and emotional pseudo-science of team franchising agreements, sports fans can no longer assume that the team they grew up supporting will be a permanent hometown fixture. San Francisco’s 49ers are the latest […]

Meet Us in Barcelona, Thursday, Nov. 18th

November 16, 2010

We’re hosting our Barcelona meetup on Thursday, November 18, 2010 at the super slick and delightfully ’50s-inspired Marmalade Bar, Riera Alta 4-6, 08001. The event is open to all of our Zendesk lovers, aficionados, customers, and partners and runs from 7:30 to 11 p.m. It’s not only a great opportunity to have drinks on us, […]

Email’s Bad Reputation

November 15, 2010

Email is easily the most ubiquitous form of communication in the workplace. Think about it, how much dust has collected on your office desk phone? Or are you working just fine at a company that’s ditched desk phones altogether? When you see an email address or a phone number listed in someone’s contact information, which […]

5 Customer Retention Lessons from Buick

November 15, 2010

Recently, HBR posted an article entitled Why Is it So Hard to Be Kind? It’s one of those obvious posts that tells an almost apocryphal tale of a customer service situation that is so mind-numbingly obvious and so clearly wrong, that the real question might be about the sanity of some people. It happened like […]

Your Facebook Privacy Settings Are Useless, I’ll Get You Anyway

November 15, 2010

Last weekend, I walked into my local coffee shop, purchased my usual eggs benedict (being British, this is still a novelty breakfast to me) sat down, opened my laptop and very casually hacked into three Facebook accounts, one Twitter account and one New York Times account. I didn’t write a line of code. I didn’t even need […]

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