Because newsletters can be fun

5 times virtual digital assistants should take the lead with customers

March 4, 2016

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them to help us with directions or to dictate text messages. But digital assistance transcends consumer devices and can range from

Finding what matters: How Tile zeroes in on the customer voice

March 3, 2016

Wouldn’t it be great if we never left our keys in the back of an Uber or our wallets behind at a restaurant? It can be hard to keep track of the little things in life, even when the little things are indispensable

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

March 1, 2016

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week from Jake Bantz makes it easy

10 new Zendesk integrations for a jumpstart on better customer service

February 29, 2016

We need leap years to keep our calendars in sync. In addition to a little extra time, leap years come with superstition, random facts, and strange traditions. In homage to Zendesk’s Danish

Hold the line—your new hold music has arrived

February 26, 2016

At long last, the winning track from our hold music contest is here. Perhaps you thought we were holding out on you. When we asked you to hold your horses back in December, you might have

So you want to build an app?

February 25, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on the Zendesk Apps Framework (ZAF) and the technical aspects of

Industry experts predict the future of retail customer service

February 24, 2016

The future of customer retail service is wide open. We asked customer service industry experts to share their predictions

How Brayola’s customer service team became every girl’s best friend

February 23, 2016

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy boots. The list goes on, virtually to infinity, except for one item

Community Tip: Include end-user browser information via Help Center

February 22, 2016

In this Zendesk Community Tip, we cover an easy method for sending over browser information when creating a ticket in the Help Center

Bookworms make the best customer service agents

February 19, 2016

Finding and hiring great customer service agents is hard. Over three years ago, in a post that’s still one of our most popular, Zendesk published a list of 10 interview questions to help contact center leaders identify the most effective agents. It’s time to update that list with one more question: “What did you learn […]

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

February 17, 2016

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even one minute, and if they don’t get

Tip of the week: Setting up Zendesk for Trello Integration

February 16, 2016

In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach Zendesk tickets and views to Trello cards

From the forums: How we make the most of our NPS data

February 11, 2016

Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as our customers that collecting NPS data is one thing, but making sense of it, and making it actionable, is sometimes another

Retailers, make 2016 the year of better customer relationships

February 10, 2016

71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. Read this infographic to learn the three things businesses can do to improve customer experiences

A day in the life of a Zendesk advocate

February 9, 2016

As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let me shadow them for a day. Here’s what I learned as a Zendesk advocate

Shadowing: A day in the life of a Tier 1 advocate

February 4, 2016

Meet Rodney, our Tier 1 team lead at Zendesk’s headquarters in San Francisco. After earning his degree in Resort & Hotel Management in college, Rodney planned on a career in business and hotel management. Instead, he

Community Tip: Facebook Messenger integration for Help Center

February 2, 2016

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.

New Retail Touchpoints ebook: the physical store is alive and well

February 1, 2016

In the new ebook How To Get The Most Out Of Going Physical, Retail TouchPoints explores how retailers of all origins can connect with customers in a traditional store environment. Download the ebook today.

Dominoes in motion: how to create time-saving trigger actions with Zapier

February 1, 2016

Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for pretty much every team. When it comes to support, each team manages its queue differently and frequently uses a host of

Building bridges to better connect support, sales, and engineering

January 28, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on best practices for integrating Zendesk with Salesforce and JIRA

Five ways to innovate retail customer service in 2016

January 26, 2016

Clothing that’s one-size-fits-all never really fits. The same goes for one-size-fits-all customer service solutions. Whether it’s live chat, voice support, or self-service, consumers have strong

Build toward a great 2016: 11+ new integrations

January 25, 2016

This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task management and time-tracking to e-commerce and adding .gifs to tickets. We also have

Second year running: Forrester names Zendesk a ‘Strong Performer’

January 20, 2016

At Zendesk, we believe that customer service is integral to the overall success of your business. We’ve long beat the drum about providing customers with a beautifully simple and friction-free

The most wonderful time of the year (for retailers): #NRF16

January 18, 2016

If you’re not in the retail or ecommerce business, you might assume that retailers are enjoying a much-deserved post-holiday break right now. But you’d be wrong

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