These organizations are using Zendesk tools to connect people with the information, care, and services they need
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
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In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
You’ve done it – you’ve searched through the thousands of sales solutions on the market today…
Whether you’re running a small business or a global corporation, providing good customer service can mean…
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Your IT team deserves to work with the most effective tools and platforms when it comes…
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
If your agents are constantly switching between channels and unable to communicate and collaborate in real…
As your support teams grow, here are some tips on how to optimize operations at scale
Customer support can often be overlooked as an essential part of an organization. People tend to…
For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
You’ve done the work of building a strong team of great agents. Now, empower them to provide the best customer service they’re capable of.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for
Many consumers love proactive engagement, when it’s done well. But honing it involves our data — which some of us would rather keep private.