Because newsletters can be fun

Zendesk Named One of Mighty 36 by SIME Awards

October 5, 2009

The jurors at the SIME Awards have named Zendesk as one of the Mighty 36 leading up to the November 12, SIME Awards. The SIME Awards were created in 1996 to honor excellence in online communication, business practice and technology, recognize the individuals and organizations responsible, and inspire the Scandinavian Internet industry to world-class performance. […]

Notifications via AIM, Yahoo!, Jabber, GTalk, and Windows Live Messenger

October 2, 2009

The Austin, Texas based Exsom Group, a team of dedicated software engineers, has built support for Zendesk in their upcoming Exsom Echo product, currently in beta. The integration allows Zendesk customers to send out instant message notifications on ticket updates via AIM, Yahoo!, Jabber, GTalk, and Windows Live Messenger. Get the full how-to at

SSO with Your Drupal Site

October 1, 2009

We’ve long been fans of the Drupal framework and we’re pleased to see today that the good people at, the official site of the open source content management platform, have created a remote authentication module which allows for single sign-on between Zendesk and Drupal supported sites. For web sites using Drupal this means that […]

Migrating from Clarify, SSO in Rails, Expert CSS Tips

September 28, 2009

Want to learn how to do really great CSS customization with Zendesk, how you migrate tickets from your Clarify system to Zendesk, or are you looking for SSO with Zendesk from your Rails app? Here’s three really great articles from the previous week on these exact subjects. Migrating from Clarify Gary Shermann, VP of Services […]

A Tweet Is Worth a Thousand Words

September 22, 2009

Nobody likes to brag, but the feedback we’re getting after the launch of the new editions and new site last month, is outright humbling. Here’s a few tweets from the last couple of days that we think capture our zen-ambitions excellently. Thanks guys. Love you.

Meet-up Hong Kong

September 16, 2009

We’re back in the APAC region and are very much looking forward to see all of our good friends, customers and partners in Hong Kong for our first real Hong Kong meet-up. Belle, Bill, P.K., Don and the rest of you, join us at the East End Brewery, Quarry Bay on Saturday, October 10 from […]

Thank You, Mr. Smith

September 10, 2009

Come Join a Successful and Fast-growing Company in its Finest Hour

September 2, 2009

Zendesk offers a web application for customer care and support. The application is used by more than a thousand businesses and millions of users all over the world. We're currently a team of ~20 people spanning the world. We're setting up new headquarters in San Francisco's SoMa neighborhood and are looking for unique profiles to […]

Reporting from the Cloud: On-demand Analytics with Youcalc

August 26, 2009

Last week we announced a new edition of Zendesk that included some new reporting features. With Zendesk Plus+, users now get a near real-time CSV feed of ticket data including resolution time metrics and custom fields. You can import the feed directly into Excel or another spreadsheet application. But what we think is really cool […]

Whoa! Killer help desk implementations

August 21, 2009

It’s hardly two weeks since I wrote about some really cool Zendesk implementations where customers had explored the capabilities of our CSS customization. And then this happens. Viewbook, the online service for visual creatives, and Onehub, the online collaboration solution, both launch these kick-ass Zendesk implementations that completely adopts the look-and-feel of their parent web […]

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