Because newsletters can be fun

New Products Announced as Peter Fenton joins Board (PR)

August 17, 2009

Today is a great day at Zendesk and we have 6 million new reasons to be excited! First, we’re psyched to announce two new Zendesk editions today. A Solo edition for independent consultants and home-based businesses, and a Plus+ edition for the somewhat larger companies with stricter governance requirements. The new editions constitute a big […]

Meetup San Diego

August 15, 2009

Zendesk is back on the West coast and is inviting all Zendesk lovers and aficionados, customers and partners in southern California to meet up at the W Hotel in San Diego on Tuesday, August 25th, 6-9pm. As always the bar tab is on Zendesk. Please RSVP via the Facebook event page. Thank you and see […]

Five Rules for the Karma Agent

August 14, 2009

Heavily inspired by the article “How to be a Buddha Boss” from Swedish web site Chef.se hereby five rules for the Karma Agent sharing the good help desk karma, providing enlightened customer support: 1. Stop up from time to time. Shut down and breathe. 2. Be there. Enjoy the moment. 3. Relate to people. All […]

User Interface Customization with the CSS Widget

August 7, 2009

Zendesk offers an easy and convenient way for you to set up your help desk so that it resembles your web site’s look and feel. You can change the colors, the favicon, the logo, the naming and even the customer-facing language. And it can all be done in seconds. But sometimes that’s not enough and […]

Story of Clive the Support Agent

August 5, 2009

“There is a happy ending after the tale of woe and despair. If you’re a software company that needs to offer customer support and link to your own systems, read on! Our tale starts with an over-worked programmer, Clive, doubling up as support agent, slaving away on the helpdesk…” That’s how the Zenfession from Paul […]

SupportAwards, Small Business Web, Other Weekend Tidbits

July 31, 2009

From August 1st you can nominate a company or support agent for outstanding customer support or service by filling out the nomination form at the 2009 Support Awards web site. The winner will receive the coveted R.E.C.S.S. (Recognition for Excellence in Customer Support and Service). SupportAwards.org was established to give recognition to Customer Support/Service departments […]

Preview: Solution Suggester

July 27, 2009

If you haven’t seen it already take a look at Zendesk’s support portal where a new “solution suggester” has appeared. This is a new feature we’re testing before pushing it out to all customers. The tool takes natural language questions and turns them in to search queries for your support portal content. You will be […]

Citizens of Zendesk

July 21, 2009

Zendesk customers span the world. During the month of June we invited customers from eight cities in six countries to a local Zendesk meet-up, giving everybody a chance to meet and greet, exchange ideas, concepts and feature ideas, and least but not last have a good time with drinks and snacks. Here are a few […]

Made in Europe

July 20, 2009

TechCrunch recently launched their Europe Top 100 index, featuring the highest-potential European tech companies based on their YouNoodle score. Although Zendesk is now officially a US based company, we started as a European company (from Copenhagen, Denmark) and we’re happy to see that we’re currently ranking 28, right between TweetDeck and LOVEFiLM. Also we became […]

Social CRM: Managing the Consumer 2.0 Relationship (PR)

July 9, 2009

Here at Zendesk we're big fans of Get Satisfaction. If you don't know about them already, Get Satisfation is crowdsourced support, or people-powered customer service as they put it themselves. They provide a platform for consumers to come together around products or services to discuss and help each other. In many instances the sheer volume […]

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