Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
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While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Learn valuable productivity insights from sales experts, as well as measures to use to improve your sales productivity.
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
Learn about some great new apps to help improve and extend your Zendesk experience
Good customer service experiences can result in more business from not just that customer, but also…
There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.
The right message at the right time can make the sale. Learn how to create an effective sales follow up email: follow up on intros, calls, quotes, and more.
There are some basics to think about when it comes to using data to improve operations…
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why