Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 17

Collaboration, inspiration, support: Inside the InVision community Article

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

How to write an effective sales rep job description Article

How to write an effective sales rep job description

Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best

4 principles of the consultative sales approach Article

4 principles of the consultative sales approach

Consultative sales is solution-based selling based on a deep understanding of the customer. Convert more leads with these 4 consultative sales principles.

Put the customer experience first with inside tips from Zendesk Article

Put the customer experience first with inside tips from Zendesk

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

What is customer relationship marketing vs customer relationship management? Article

What is customer relationship marketing vs customer relationship management?

The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!

From notifications to conversations Article

From notifications to conversations

How India’s largest crowdfunding platform doubled donations with WhatsApp

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

How 8 companies deliver exceptional customer experience at scale Guide

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

3 ways customer feedback software can improve the customer experience Article

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The 3-step process for better agent training Article

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

Why enterprise companies’ employees need help desk software White Paper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

4 steps to optimize your customer service technology Infographic

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

How to improve agent productivity for a better CX Article

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

What is an issue tracker? White Paper

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations