Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 16

Mizzen+Main brings service led retail to life with Sunshine Article

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

6 steps to build your service recovery program Article

6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

Beyond the bottom line: Building a business on customer empathy Article

Beyond the bottom line: Building a business on customer empathy

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Time to team up: Zendesk’s new partner program Article

Time to team up: Zendesk’s new partner program

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

13 tips for a perfect sales presentation Article

13 tips for a perfect sales presentation

Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…

What’s the difference between real-time analytics and historical analytics? Article

What’s the difference between real-time analytics and historical analytics?

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

The 5 most important customer service techniques Article

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The new sales manager’s guide to sales reporting Article

The new sales manager’s guide to sales reporting

Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.

Messaging apps are open for business Article

Messaging apps are open for business

7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging

Building a strategic sales plan White Paper

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

Article

8 ways to effectively manage your CRM data

With just a little forethought, your sales team and company can be smart data owners. Here's a list of 8 ways you can effectively manage your customer data.

8 ways to effectively manage and protect your customer data Article

8 ways to effectively manage and protect your customer data

With just a little forethought, your sales team and company can be smart data owners. Here's…

The secret to a better CX: an improved agent experience Guide

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

How Homebridge scaled with Zendesk Article

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

Optimize your sales CRM to improve customer service White Paper

Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

Outside vs. inside sales: business and individual perspectives Article

Outside vs. inside sales: business and individual perspectives

Though the lines are increasingly blurred, sales roles are typically divided into outside vs inside sales. Someone who is well suited to an inside sales role may not like outside sales at all, and vice versa.

The ultimate guide to customer relationship management Article

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

The best commercial forum software White Paper

The best commercial forum software

Choosing the right forum software for your business is straightforward when you have the right resources.…

How Birchbox provides personalized customer support Article

How Birchbox provides personalized customer support

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience