Because newsletters can be fun

Good Help Desk Karma from StickyStreet

February 24, 2009

Earlier today we received this in our inbox: Hey Zendesk guys! I just wanted to let you know how much we love your service! Because of Zendesk, StickyStreet has been able to provide excellent, timely, and organized customer support, which in turn has given us the ability to grow into a service with a global […]

Friends and Fools in San Francisco

February 17, 2009

If you’re in San Francisco tomorrow, Zendesk friends and fools will meet at Medjool from 6-8pm. And you’re welcome too. See you then.

Speak Your Customers' Language

February 11, 2009

As announced last week, Zendesk now supports multiple languages for the customer-facing front-end. As an account admin simply select “Personalize your Zendesk” from the Account tab and select the language you want. Currently Zendesk offers support for English, Danish, Spanish and Chinese with Portuguese and German coming very soon. The translations are a crowdsourced effort, […]

Thank You, Kiwis

February 10, 2009

The Zendesk Meet-up in Auckland was a big success and we want to thank everybody for making it such a nice event. Especially our friends from the Auckland Tweet-up who joined us this evening. Next chance to meet Zendesk near you is on Thursday at the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, […]

Two-way Salesforce.com Integration

February 10, 2009

Last year we launched an integration to Salesforce.com, and last month the Zendesk Ticket View 1.3.5 application officially arrived to the Force.com AppExchange as an AppExchange Certified Application. The Zendesk Ticket View application provides an easy view of current Zendesk tickets for your Salesforce.com accounts and contacts. This weekend’s update to Zendesk brings additional Salesforce.com […]

Go(o)d Help Desk Karma

February 5, 2009

Español, Deutsch, ??, Français Anybody?

February 5, 2009

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch or Welch your Zendesk help desk can too. Initially we will launch Spanish, Chinese and Danish language support, but additional languages are following soon thereafter. Zendesk i18n is a crowdsourced project, which means that you can make your own […]

Twestivals Worldwide for Charity

February 5, 2009

On Thursday, 12 February 2009, 175+ cities around the world will be hosting Twestivals which bring together Twitter communities for an evening of fun and to raise money and awareness for charity: water. Zendesk is a happy drinks sponsor for the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, and hope thereby to encourage […]

How Do You Feel About This Ticket?

January 30, 2009

Our good friends at Coremedia, one of Europes’s leading CMS providers, have taken advantage of Zendesk’s Widget API to build a Mood Barometer for their Zendesk help desk. The barometer widget gives Coremedia’s customers the ability to provide a short and quick statement on how they estimate the progress of a ticket regarding the reaction […]

Best API Ever

January 28, 2009

From Charlotte, NC, this just in: When VergePoint was hired to implement a support system for a call center handling more than 80,000 call minutes per month the first candidate was Zendesk. Jason Prance from VergePoint says “Zendesk’s web 2.0 attitude and witty approach to customer service pulled us right in. In less than one […]

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