Because newsletters can be fun

Safe Harbor Certification

December 9, 2008

We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]

The Beginnings of a Commodified Help Desk

December 1, 2008

Zendesk has a lot to be excited about these days. We can celebrate the 1st anniversary for our earliest customers, we have passed 120,000 users and very soon Zendesk can laud its 500th customer. We’re growing at an incredible speed and are thrilled that so many are joining us on this path to enlightened customer […]

This is Zendesk

November 20, 2008

We’ve prepared a new front page trailer for our web site and would like to invite you, our loyal blog readers, to a sneak peek.

We Rock.

November 15, 2008

If you didn’t know already, Zendesk has a Facebook group where we post details about upcoming events and generally make room for a more relaxed and informal conversation between our beloved customers and other friends. It’s also a good place to spend some time if you want your hands on one of the infamous Zendesk […]

Listio Review: Zendesk is an Excellent Choice

November 12, 2008

Following up on an earlier review, Listio has recently published a comparison between four popular help desk systems, concluding that: “Of the four applications, the most flexible was Zendesk, which not only lays out help desk management in an easy to intuit interface, but offers an impressive range of options within the application. From a […]

iPhone Notifier for your Help Desk

November 7, 2008

Update:We now have full-featured mobile apps for iPhone, iPad, Android, BlackBerry, and Windows Phone here. The earlier announced Zendesk Notifier for iPhone is now available in an App Store near you. The Zendesk Notifier allows agents to quickly see how many tickets they have assigned, and how many new unassigned tickets exist in their help […]

Humbling Flattery

October 30, 2008

If you haven’t seen it already check out our Customer Karma, where we have persuaded select clients to say a few nice words about us. But apart from these handpicked quotes it’s often a humbling experience to work in Zendesk support or sales. This is some of the latest humbling flattery that have reached our […]

A Constant Stream of Improvements

October 27, 2008

One of the great benefits of a SaaS solution is the constant flow of improvements and new features that effortlessly sneak into your help desk. To stay up to date on all new features and application enhancements, we recommmend that you subscribe to our Product Announcement RSS feed. Here’s a brief list or recent additions: […]

It’s Here and it’s Green

October 27, 2008

The Zendesk tees are here and they’re very very green. Have you been promised or won a Zendesk tee, then expect it in your mail box within the next week or two. Tees are being shipped these days directly from the Zendesk Hong Kong office. As an extra bonus we will ship a new tee […]

Thanks Again, San Franciscans

October 27, 2008

50 Zendesk customers and friends joined us at the 21st Amendment last week for Meet-up San Francisco v. 2.0. Thank you everybody. Great seeing so many both new and familiar faces.

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