Since our latest major upgrade on December 2nd we have launched a number of smaller updates, while preparing a larger update slated for very soon, and another slated for mid-February. We’ve been busy and unfortunately too silent here on the blog, so a lot of these changes have gone unnoticed for a great deal of […]
Yesterday’s upgrade made Zendesk business rules a.k.a. Automations, Triggers, Views and SLA Service Targets extensible and completely configurable for everybody. Even for clients on the tiny Free plan. So now everybody can align the help desk seamlessly with one’s business processes and customize the wording of every single notification sent from the system. We look […]
One of the most asked for features since our launch two months ago, has been the ability to take tickets from users that weren’t already registered in the help desk. So far unregistered users that have submitted tickets via email, have been met by an email asking them to register to have their ticket processed. […]
Today we have launched a major upgrade to Zendesk. These are the headlines: Support community Zendesk now offers support forums in all plans. Engage your end-users, initiate to dialogue and encourage peer support. Open mail access Public Mail Support Ticket submission via email now supports unregistered users. An email address is all it takes. Available […]
Zendesk’s hosting provider Engine Yard experienced an outage this morning, making the web site and the application inaccessible for 1-2 hours. Approx. ET 5-6 am, CET 11-12 am.
We want to thank everybody who participated in our customer survey this month. The feedback has been great, both in sheer numbers and in quality. The iPod nano went to Jeremiah Olson from Biomedix in Saint Paul, Minnesota. Congratulations.
We’ve gotten some requests on how to enable SSO for Zendesk. This is a difficult problem which I’ve yet to see an elegant solution for. What’s given is, that we’ll take on a gigantic responsibility and amount of work if we try and support all possible authentication solutions for current and potential customers. It’s not […]
We want to thank all of our customers for making Zendesk a fast-growing success. After our first month we passed 300 customers from 50 countries. But we want to get better every day. So we invite all of our customers to tell us what we do right and what we do wrong, and win one […]
Hundreds of accounts from 47 different countries (and counting, but Sweden, where are you?) See the big picture
Zendesk has been running in production for a month now. From a technicians perspective, going into production means that you get to know your application really well, really quickly. Before going into production, we’ve had Zendesk running in a staging environment which is basically an internal environment in which we deploy production quality code. Staging […]