Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 21
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…
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Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
The most wonderful time of the year will look a bit different in 2020. The holidays…
Using segmentation to better serve your best customers.
“The future of work is often presented as a binary choice: a hunger game between organic…
Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.
Build a reliable and repeatable way for your team to consistently win deals.
The customer has changed and so have their expectations on what customer experience means to them.…
Here are four questions you should ask before getting started with an outsourcer.
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.