Latest stories
Page 21
Article
4 min read
The ultimate guide to CX in fintech
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
White Paper
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Article
20 min read
How to build a customer referral program in 2024 (+ examples)
Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.
Article
3 min read
The future of sales is connection
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
Article
6 min read
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
10 min read
Lead vs. prospect vs. sales opportunity: What's the difference?
The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.
Article
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Article
13 min read
How to write a killer sales proposal (examples and best practices)
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.
Article
10 min read
What is a sales invoice? Complete guide on how to create one
Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.
Article
8 min read
What are digital sales and why are they important for business?
Learn everything you need to know about digital sales and why they are important for your business.
Article
11 min read
What does a business development representative (BDR) do?
Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.
Article
10 min read
What is white space analysis? The ultimate guide to addressing unmet customer needs
Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.
Article
6 min read
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.