Because newsletters can be fun

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

May 17, 2016

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel

How to “Bee Better”, one pair of socks at a time

May 17, 2016

Great products are often born to fill a need in the market, but the Bombas story is different. The company’s founders, David Heath and Andy Goldberg, didn’t start a sock company because they had engineered

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

The three big customer service trends at Relate Live San Francisco

May 10, 2016

At Relate Live San Francisco, 500 customer experience leaders discuss the future of customer service including three customer service trends for 2016

Building community through bicycle rides

May 6, 2016

Today, we embark on a new adventure with Curry Senior Center, one we are very excited about—bike riding! We partnered with the Copenhagen-based non-profit, Cycling Without Age, to gift Curry Senior Center with two new hybrid trishaw bikes

Play nicely in the ticket queue using the Play button or Guided mode

May 6, 2016

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important as teams expand and share workload across multiple global offices. That’s why, here at Zendesk, we implemented a Play button-centered workflow

How Medidata pivoted to support people over products

May 5, 2016

Before a new life-saving drug can be released, the pharma companies, researchers, universities, and charitable foundations behind a new treatment must run clinical trials to test the effects. These trials are costly, labor

Cheers to a job well done: Why peer recognition matters

May 4, 2016

Meet Ramona—or Rami, as she’s more frequently known. Born in Germany, and raised in Galicia, Spain, Rami is truly a citizen of the world. For the past eight years she’s lived and worked in

4 ways for businesses to dream big, even while starting small

May 3, 2016

As a small business owner, you have much more on your plate than customer support, but that doesn’t make it any less

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

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