Because newsletters can be fun

Streamline your Zendesk notifications for effective team communication

April 27, 2016

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support team aren’t overwhelmed. Today, I’ll walk you through my steps for auditing your notification strategy

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

April 26, 2016

Get the most out of Zendesk’s Pathfinder app with this Community Tip from James Baldwin of

7 new additions to the Zendesk Apps Marketplace

April 22, 2016

This April we added seven new integrations to the Zendesk Apps Marketplace. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations

6 steps for measuring self-service success

April 20, 2016

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get our Help Center in tip-top shape and to build a better self-service experience. Here are the six steps we found worked for building a robust self-service

It pays to be socially responsible: introducing Zendesk’s new startup initiative

April 18, 2016

What’s better than a socially responsible startup? Lots of socially responsible startups. Zendesk has a new initiative to help

How retail employee satisfaction affects the bottom line

April 15, 2016

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one trend that’s more likely to become a mainstay: the convergence of customer experience and employee engagement

Increase proactive engagement with Mobile Chat Notifications

April 14, 2016

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop traffic. This means it’s increasingly important for businesses to offer a mobile-optimized experience

Welcome to customer messaging at scale: Introducing Zendesk Message

April 12, 2016

For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.

How Tango benefited from hiring a remote customer service team

April 11, 2016

When Tango, a leading mobile messaging app, experienced a high-growth period, they were adding hundreds of thousands of new customers daily

Put yourself in your customer’s shoes with BIME and Segment

April 6, 2016

Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer data from tools like Zendesk, Salesforce, and HubSpot into a single data warehouse for a complete view of the customer experience

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