Because newsletters can be fun

Second year running: Forrester names Zendesk a ‘Strong Performer’

January 20, 2016

At Zendesk, we believe that customer service is integral to the overall success of your business. We’ve long beat the drum about providing customers with a beautifully simple and friction-free

The most wonderful time of the year (for retailers): #NRF16

January 18, 2016

If you’re not in the retail or ecommerce business, you might assume that retailers are enjoying a much-deserved post-holiday break right now. But you’d be wrong

Tip of the week: Porting numbers into Zendesk Voice

January 12, 2016

For the best audio quality and overall Voice experience, we highly recommend that you port any existing customer service numbers into Zendesk Voice. In most cases, this means

Getting up close and personal with customers on Facebook Messenger

January 7, 2016

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into practice. The company discloses the true costs of

Gartner Predicts 2016: Peering into the future of customer service

January 6, 2016

Anyone get that crystal ball they wanted for Christmas? Anyone? Me neither. Fortunately for those of us who still can’t see into the future, the CRM analysts at Gartner have put together

An analytics platform built for every job: Introducing BIME v7

January 5, 2016

Just before the winter holidays, our friends over at BIME launched version 7 of their analytics platform. BIME helps businesses discover and visualize the data and KPIs that matter most, and became

How to provide feedback to mentees that doesn’t sound like criticism

December 30, 2015

Meet Benjamin, a veteran Tier 1 advocate working from Zendesk’s Madison, Wisconsin office. When he joined Zendesk, the Madison office was less an office and more a basement, and the team

Provide innovative customer support on any channel

December 29, 2015

Customers have different preferences about how they receive and access customer support—whether that means talking over the phone, messaging an agent on an app, chatting online, or sending

13 new apps to kick off 2016

December 28, 2015

In the final days of 2015 we look back at a great year of apps and integrations, and a redesigned apps marketplace to house them. Before the calendar turns overs, we’re squeezing in 13 new additions

Phone support do’s and don’ts

December 22, 2015

In the world of customer service, voice support still holds steady as a channel that customers love. Use this infographic to discover the right and wrong ways to provide phone support

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