Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as our customers that collecting NPS data is one thing, but making sense of it, and making it actionable, is sometimes another
71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. Read this infographic to learn the three things businesses can do to improve customer experiences
As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let me shadow them for a day. Here’s what I learned as a Zendesk advocate
Meet Rodney, our Tier 1 team lead at Zendesk’s headquarters in San Francisco. After earning his degree in Resort & Hotel Management in college, Rodney planned on a career in business and hotel management. Instead, he
Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.
In the new ebook How To Get The Most Out Of Going Physical, Retail TouchPoints explores how retailers of all origins can connect with customers in a traditional store environment. Download the ebook today.
Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for pretty much every team. When it comes to support, each team manages its queue differently and frequently uses a host of
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on best practices for integrating Zendesk with Salesforce and JIRA
Clothing that’s one-size-fits-all never really fits. The same goes for one-size-fits-all customer service solutions. Whether it’s live chat, voice support, or self-service, consumers have strong
This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task management and time-tracking to e-commerce and adding .gifs to tickets. We also have