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Article
9 min read
What is a CRM manager, and why are they important?
Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
Article
10 min read
How to build a sales team: A comprehensive guide
Create a strong sales team for your business to drive revenue and accelerate growth.
Article
14 min read
Sales support: What it is and why it’s important in 2023
Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.
Article
5 min read
Scaling growth at service centers: A CX Moment with Compass
Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.
Article
9 min read
Break-even point (BEP): What it is and how to calculate it
The break-even point is a major inflection point in every business and sales organization. Learn what it is and how to figure it out.
Article
3 min read
How to unlock growth with the Zendesk Suite
Customer experience is the new driver of business growth. Read on to learn how you can set up for success.
Article
10 min read
What is customer rapport? (+8 ways to build it)
Establish customer rapport to create stronger connections with your audience and improve retention.
Article
5 min read
Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Article
6 min read
What is customer enablement and why you need it: A guide
Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.
Article
16 min read
11 customer retention metrics every support team should track
Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.
Article
6 min read
Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Article
7 min read
How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Article
4 min read
Spring ahead with new integrations
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Article
10 min read
What is tech sales, and how do you break into it?
Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.
Article
9 min read
Value chain: Definition, examples, and guide
The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.
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