Because newsletters can be fun

From the forums: How we make the most of our NPS data

February 11, 2016

Ever wonder how Zendesk analyzes and follows up on NPS data? We know as well as our customers that collecting NPS data is one thing, but making sense of it, and making it actionable, is sometimes another

Retailers, make 2016 the year of better customer relationships

February 10, 2016

71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. Read this infographic to learn the three things businesses can do to improve customer experiences

A day in the life of a Zendesk advocate

February 9, 2016

As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let me shadow them for a day. Here’s what I learned as a Zendesk advocate

Shadowing: A day in the life of a Tier 1 advocate

February 4, 2016

Meet Rodney, our Tier 1 team lead at Zendesk’s headquarters in San Francisco. After earning his degree in Resort & Hotel Management in college, Rodney planned on a career in business and hotel management. Instead, he

Community Tip: Facebook Messenger integration for Help Center

February 2, 2016

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.

New Retail Touchpoints ebook: the physical store is alive and well

February 1, 2016

In the new ebook How To Get The Most Out Of Going Physical, Retail TouchPoints explores how retailers of all origins can connect with customers in a traditional store environment. Download the ebook today.

Dominoes in motion: how to create time-saving trigger actions with Zapier

February 1, 2016

Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for pretty much every team. When it comes to support, each team manages its queue differently and frequently uses a host of

Building bridges to better connect support, sales, and engineering

January 28, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on best practices for integrating Zendesk with Salesforce and JIRA

Five ways to innovate retail customer service in 2016

January 26, 2016

Clothing that’s one-size-fits-all never really fits. The same goes for one-size-fits-all customer service solutions. Whether it’s live chat, voice support, or self-service, consumers have strong

Build toward a great 2016: 11+ new integrations

January 25, 2016

This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task management and time-tracking to e-commerce and adding .gifs to tickets. We also have

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace