Because newsletters can be fun

Dance like nobody is waiting: announcing the Best Hold Music winner

December 22, 2015

For two weeks we held a global contest to find the world’s best hold music. It was a close and scrappy fight, but a winner has emerged, shining, victorious, and sporting a dope beat

Fine Tuning: Help Center customization

December 17, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Help Center customization. Throughout the day, I’ll post suggestions about how to take advantage of

‘Tis the season for warm transfers

December 16, 2015

Much ado is made about Black Friday, but it’s hard to understand what a frenzy it really is until you’re on the customer service end. UK online retailer, which specializes in perfume, cosmetics, skincare and haircare products, typically rakes in

Tip of the week: Use Curlybars to add images to the Humble Squid category boxes

December 15, 2015

With Curlybars we are able to add the images to the categories natively. This makes it so our customizations are less susceptible to Javascript code breaking or the customer not having the right plugins enabled

Better together: Zendesk and HipChat Connect

December 15, 2015

Sometimes it takes a village to build great customer relationships. And just like any team doing great work together, the more tools we have to enable collaboration, the better. When it all works together in

Zendesk on Zendesk: Adding Advanced Voice Features

December 14, 2015

Last March we kicked off our first installment of this “Zendesk on Zendesk” series in the forums with a day-long discussion on how we rolled out Zendesk Voice for our own Customer Advocacy team. We’ve come a long way since then

Talk it out: introducing Advanced Voice, our new phone support product

December 10, 2015

In a world where customer relationships can make or break your business, it’s important that your customer support experiences are effortless for both customers and agents. Customers like voice support

Innovations in the retail customer experience

December 9, 2015

Learn more about retail inventions you already depend on and discover what’s in store for the future of shopping. This interactive infographic looks at innovation in the retail customer experience through the ages

The best hold music since ‘Careless Whisper’

December 8, 2015

With a few notable exceptions (shout out to Philippine Airlines!), most hold music is pretty shitty. Most of us will spend 43 precious days of our lives, waiting to speak to a customer service rep, while listening to some third-rate cover of ‘Careless Whisper’

In-context mobile support: A better experience for everyone

December 7, 2015

There’s a popular rant by comedian Louis C.K. about our cultural impatience with slow Internet connections on mobile devices and on WiFi-enabled airplanes. He sounds a bit curmudgeonly, but he’s only trying to say

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