You don’t need a CIO to tell you how many cloud-based applications modern companies now rely on. From functions like file-sharing to security to customer relationship management, the sheer number

There are lots of ways to collect customer feedback—even from afar. One of the most common tools is a customer survey—NPS®, Transactional CSAT, Global CSAT and Customer Effort Scores are a few common survey types. Here’s is an overview of each

Think of your community as a clubhouses for customers. A place where they can learn and converse about your product–all while strengthening their connection to your brand

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on our ticket escalation process

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” For all the interdependencies between technology and people

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on maintaining your Zendesk account

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket with a one-click button from directly within Outlook

If you have multiple Facebook pages linked to your Zendesk account, and you want to identify which Facebook page your tickets are coming from, this tip of the week is for you

Meet Arthur, team lead for Zendesk’s Tier 1 support in APAC. Based in Manila, where he was born and raised, Arthur’s career trajectory is not necessarily what you’d expect. After working as a web developer for more than 10 years, he wanted to try

Print Syndicate proves that you can be serious without being too serious. Whether you want to make a political statement or tell the world that you’re a foodie, a cat-lover, video game nerd or