Because newsletters can be fun

Taking cloud portfolio management to the stratosphere

December 3, 2015

You don’t need a CIO to tell you how many cloud-based applications modern companies now rely on. From functions like file-sharing to security to customer relationship management, the sheer number

Use customer surveys to innovate your customer experience

December 1, 2015

There are lots of ways to collect customer feedback—even from afar. One of the most common tools is a customer survey—NPS®, Transactional CSAT, Global CSAT and Customer Effort Scores are a few common survey types. Here’s is an overview of each

Let’s give them something to talk about: Introducing Zendesk’s new Community features

November 30, 2015

Think of your community as a clubhouses for customers. A place where they can learn and converse about your product–all while strengthening their connection to your brand

Zendesk on Zendesk: Escalating tickets to developers

November 30, 2015

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on our ticket escalation process

The better we work together, the better we work

November 24, 2015

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” For all the interdependencies between technology and people

Fine Tuning: The art of Zendesk maintenance

November 19, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on maintaining your Zendesk account

Go from Outlook email to Zendesk ticket in a flash

November 18, 2015

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket with a one-click button from directly within Outlook

Tip of the week: Identifying which Facebook pages your tickets come from

November 17, 2015

If you have multiple Facebook pages linked to your Zendesk account, and you want to identify which Facebook page your tickets are coming from, this tip of the week is for you

Tier 1: The most difficult level of support?

November 16, 2015

Meet Arthur, team lead for Zendesk’s Tier 1 support in APAC. Based in Manila, where he was born and raised, Arthur’s career trajectory is not necessarily what you’d expect. After working as a web developer for more than 10 years, he wanted to try

Standing out from the crowd with proactive live chat support

November 12, 2015

Print Syndicate proves that you can be serious without being too serious. Whether you want to make a political statement or tell the world that you’re a foodie, a cat-lover, video game nerd or

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