Article Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Service
Article Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article 10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Article The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Article 3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Culture
Article Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article Why the business of voting is everyone’s business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Article 3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
Guides, research, and more
Article Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Article Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
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Want to go deep on a subject? We’ve got you covered.
Latest stories Page 29
Article CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
Podcast How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
Article The psychology of rating: it’s hard, but better, to be honest
In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…
Article Download Sell’s free sales forecast template
There are ways to estimate relatively accurate sales revenue thanks to sales forecasting. Get started with our sales forecast template.
Article The trust economy and why it’s okay to get a bad rating
Chances are, we tell our children, or we were told when we were young, not to…
Article 8 call center management best practices
Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology
Article From shopkeeper to “customer keeper”—how retail is shifting its focus
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…
Infographic The 5 step sales process road map (infographic)
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
Article How The Groomsman Suit offers tailored customer love, at scale
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
Article How not to be an asshole when you talk to customer service
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…
Article The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
Article What Shark Tank’s Talbott Teas can teach us about selling
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.
Article Why is customer service so important?
Customers are more likely to churn after a bad experience which is why customer service is…
Article Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
Article How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
Article 6 call center script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
Article Guide to the sales pipeline
A complete guide to the sales pipeline and how to manage it. We break down the stages, metrics and tools you need to know to build an effective pipeline strategy.
Article Everyone can get service right—here’s how. A Q&A with Jeff Toister
It seems fair to say that getting customer service right—every time, for every customer—is right up…
Article Improvements to Zendesk’s terms and policies
We are excited to announce new updates to our customer-facing terms and policies
Podcast How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…