Sometimes it really does take a village. When it comes to tackling customer support challenges, this much is clear: The one-on-one models that predominated

So many companies have fantastic lunch policies, offering epically cool and free onsite meals as an employee perk. And employers love people to stay in and eat their lunch at work and never…

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked our customers to pick their favorite

Spam: It’s bad for your email inbox and bad for your Help Center. Fortunately, there’s an easy way to stop spam from

When customer satisfaction is on the rise, everyone wins. Unfortunately, the Q4 Zendesk Benchmark showed a dip in global satisfaction for the last quarter of 2014. The good news is

“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided to explore this idea by looking beyond typical industry designations (what your company “looks” or “sounds” like) in a search of a more relevant and accurate

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your users—but you can make it even better with the Web Widget API. By adding a few lines of

Okay, that might be a bit of an overstatement, but we do tend to get really excited about our apps and integrations. This month you’ll find apps that provide ticket guidance, search

Is your ticket volume growing, causing your support agents to stress about staying ahead of the game? Today is your day! We’re hosting a discussion in our forums today focused on increasing

Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of E-WRITE debunked this myth during her

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s the case when the plan we are talking about is a

The problem with business operations is that as soon as you get things set up in the perfect way for your business, things change. In fact, the key driver of success may be

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to Zendesk to share some shocking news

Between crazy work hours and life, we find ourselves putting more items into our virtual shopping carts than our physical ones. And this is where live chat comes to play. The following are 3 reasons why incorporating live chat into your business’ customer service experience will help you gain more customers and keep them happy.

It’s not uncommon for businesses to outsource the management of their IT infrastructure to managed service providers (MSPs). Ollie Strickland is the CEO of Bitstream Consulting, one such MSP, and he knows how

It’s true that mistakes can be a great learning experience, but let’s be honest: Failure sucks. It feels terrible—even though in hindsight, we can usually recognize

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard of on-demand support, and new innovations in mobile have

As much as we like telling stories with words, sometimes numbers tell a good story too. When it comes to the Zendesk blog, and other resources on our site, we review

Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized? Or perhaps you want to

Effective January 5, 2015, we’ll be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so we’ve put together this summary of the more significant changes. We understand it can be tempting not to bother reading these, but it […]

Verifying your customer’s identity through a passport or driver license scan can be an effective verification method. Yet due to the sensitive nature of these documents, and their ability to be used for identity theft, we recommend

In a recent talk at Slush 2014 in Helsinki, Zendesk CEO and founder Mikkel Svane hit the stage to discuss: his new book Startupland, three tips for

Regardless of religious affiliation or feelings about eggnog, the end of the year is invariably a time for a reflection. At Zendesk, we look out over the past year and realize

Because Zendesk is in the customer service software business, it’s no surprise that people often ask us for tips on providing great customer support—and how we do customer service ourselves. As you might expect