
Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Guides, research, and more

Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
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CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…

The psychology of rating: it’s hard, but better, to be honest
In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…

Download Sell’s free sales forecast template
There are ways to estimate relatively accurate sales revenue thanks to sales forecasting. Get started with our sales forecast template.

The trust economy and why it’s okay to get a bad rating
Chances are, we tell our children, or we were told when we were young, not to…

8 call center management best practices
Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology

From shopkeeper to “customer keeper”—how retail is shifting its focus
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…

The 5 step sales process road map (infographic)
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.

How The Groomsman Suit offers tailored customer love, at scale
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

How not to be an asshole when you talk to customer service
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…

The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…

What Shark Tank’s Talbott Teas can teach us about selling
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.

Why is customer service so important?
Customers are more likely to churn after a bad experience which is why customer service is…

Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…

How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

6 call center script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.

Guide to the sales pipeline
A complete guide to the sales pipeline and how to manage it. We break down the stages, metrics and tools you need to know to build an effective pipeline strategy.

Everyone can get service right—here’s how. A Q&A with Jeff Toister
It seems fair to say that getting customer service right—every time, for every customer—is right up…

Improvements to Zendesk’s terms and policies
We are excited to announce new updates to our customer-facing terms and policies

How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…