Latest stories
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Article
5 min read
Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article
10 min read
What is CX and how has it changed in 2024?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Article
6 min read
How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article
9 min read
How "The Great Compression" can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
Article
10 min read
Customer self-service: what it is, why it's important, and how to get it right
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article
13 min read
What is a call center? Definition, types, and how they work
A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.
Article
12 min read
Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article
10 min read
Millennials vs. Gen Z: Differences in customer service expectations
They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.
Article
5 min read
Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
Article
10 min read
How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
Article
13 min read
19 stellar FAQ page examples and how to create one (+ template)
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
Article
13 min read
Customer feedback: 7 strategies to collect and leverage it
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Article
5 min read
Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
Article
8 min read
Want to be a call center representative? Here's what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
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