Skip to main content

Latest stories

Page 39

Article
26 min read

Lead generation: How to start generating business leads

Figuring out how to generate leads can be almost as hard as converting them. Learn everything you need to know about lead generation with our comprehensive guide—and watch your sales pipeline fill up with high-quality leads.

Article
3 min read

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Article
12 min read

Personalization 101: What it is, importance, and examples

Use consumer data to perfect the customer experience (CX) with personalized products, customer service, and messaging.

Article
10 min read

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

Article
8 min read

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Article
5 min read

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

Article
10 min read

What is CX and how has it changed in 2024?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

Article
6 min read

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Article
9 min read

How "The Great Compression" can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise.

Article
10 min read

Customer self-service: what it is, why it's important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

Article
13 min read

What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.

Article
12 min read

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Article
10 min read

Millennials vs. Gen Z: Differences in customer service expectations

They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.

Article
5 min read

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Article
10 min read

How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.

Article
13 min read

19 stellar FAQ page examples and how to create one (+ template)

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
13 min read

Customer feedback: 7 strategies to collect and leverage it

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.