Today we’re announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation

Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting

Security is not only about passwords, encryption, and anti-virus, it’s also a state of mind. latest tip of the week will show you how to create a secure environment

Zen U. is back! Summer’s almost over, but your fall education is about to begin.

For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods

When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent

In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative

Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped

We’re actively working to change the meaning of customer service through personal interaction and design.

Zendesk has always believed in the power of customer self-service. Today, we’re happy to introduce our new Help Center—an all-in-one knowledge base, community, and customer portal built right into your Zendesk.

A common feature I’m sure every Zendesk user takes advantage of is their wonderful Macros

Before you throw open the doors to your user community, there are a few things to do and think about.

Zombie tickets aren’t like normal tickets. You can’t just solve them with a simple answer, no matter how accurate your answer is

Make the most of your Zendesk experience by integrating with your favorite business apps

For the simplest change management process, all you need is a few custom configurations.

Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter

Many of the IT management best practices are firmly rooted in common sense. However, all those processes—like problem management, change management, and request fulfillment—can be challenging

One of the best ways to attract the best talent for the job is to create a working environment that is as interesting and enriching as possible. Previously, we discussed some of the roles you can rotate your support team through to help keep things fresh and interesting. Since customer service isn’t limited to the […]

The security requirements for Zendesk customers can vary greatly from company to company. To meet the varied needs of our customers, we strive to make sure our security is both powerful and flexible. It’s also evolving

According to the National Retail Federation, retailers pulled in $579.8 billion in sales in the month of December 2012 alone

Great IT service delivery enables your organization to grow and innovate, while managing the costs and risks involved. Whether you’re looking for general best practices

We often hear about the importance of customer service and all the reasons that contribute to a good customer experience, like speed of resolution or a pleasant support agent

By going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, you’ll be able to approach your Zendesk with more ideas.