Do you want to share your love of Zendesk with other users? Do you like to network and learn from other organizations? How about having a beer (or two) with friends?
Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another
Mobile devices arent just for phone calls, SMS, and emails anymore. As our latest infographic illustrates, the percentage of adults who use their mobile devices for online browsing has more than doubled in the last three years
Google Analytics is one of the most useful tools available for those in the customer service industry. What makes it even more amazing is that it is totally free!
Were super excited to announce that Zendesk is now a part of the Google Apps Marketplace, mostly because we take full advantage of Google Apps ourselves
Self-service can be an excellent option for your company and your consumers, but its important to first evaluate what benefit it brings, and for whom
For many, companies using Twitter to interact with customers might seem like a given; there are more than 500 million users engaging in a public forum. It would seem that most companies should be active, or at the very least, actively monitoring Twitter for Tweets to and about their brand
Besides providing your customers with many channels for reaching out to you for support, your Zendesk offers a way to empower them to answer their own questions using the resources in your knowledge base
Happy August everyone! Weve got four great new integrations this month that will help you better serve your customers and expand the functionality of your Zendesk
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the importance of providing great customer service is two fold
YourTrove, an online service for developers, conducted a survey last year asking what they consider to be the biggest pain points in API development
Zendesks Australian team are raising their tinnies to toast the end of Dry July a fundraising initiative that has seen them give up the grog for a whole month to support adults living with cancer
All customers are important, but every business has their VIPs: maybe its a big account, maybe its the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility
Learning to treat individual customers as individuals is a key to business success
The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk
Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve your customers issues and positively represent your company, day after day
The customer service game has changed and finding the right approach to building a strong service culture for your company can be difficult
Zendesk is now 2-3 times faster thanks to our recent upgrade to Ruby 1.9.3!
Working on a holiday is usually a daunting task that most people would rather avoid. But with Zendesk you can make this a great team building exercise
Our latest infographic takes a look at which countries have the happiest employees, and which ones don’t. At Zendesk, we believe that happy employees provide better customer service
Is it July already? That was fast. Anyway, this month weve got four great new integrations that cover everything from email marketing to tracking time spent on tickets
The Zendesk team in Australia is making the ultimate sacrifice this July giving up the grog for a whole month to support adults living with cancer
Support tickets come in many shapes and sizes; some are simple questions, and others are complex problems. They might be concerned with a particular product feature, or they might be a sales or billing question
Ask customer support reps what they hate the most and the answer will almost definitely be customer satisfaction ratings