Because newsletters can be fun

Bonus tip of the week: keep spam out of your Help Center

February 6, 2015

Spam: It’s bad for your email inbox and bad for your Help Center. Fortunately, there’s an easy way to stop spam from

Customer service management—not by the numbers

February 5, 2015

Paint by numbers kits have allowed millions of people to create their own masterpieces for decades now. The kits provide a controlled environment—the brushes, the paint, the canvas, and the numbers never

Who’s winning the game of customer satisfaction?

February 4, 2015

When customer satisfaction is on the rise, everyone wins. Unfortunately, the Q4 Zendesk Benchmark showed a dip in global satisfaction for the last quarter of 2014. The good news is

What’s your type? 4 types of customer service operations

February 4, 2015

“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided to explore this idea by looking beyond typical industry designations (what your company “looks” or “sounds” like) in a search of a more relevant and accurate

Mobile: The ‘smart’ move for better customer engagement

February 3, 2015

Just a decade ago, we wouldn’t fathom using our phones and tablets as primary methods of browsing the web. But today, smartphones never leave our hands. The trend toward

Tip of the week: Autofill the Web Widget contact form

February 2, 2015

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your users—but you can make it even better with the Web Widget API. By adding a few lines of

7 wonders of the app world

January 30, 2015

Okay, that might be a bit of an overstatement, but we do tend to get really excited about our apps and integrations. This month you’ll find apps that provide ticket guidance, search

Fine Tuning: Agent productivity

January 29, 2015

Is your ticket volume growing, causing your support agents to stress about staying ahead of the game? Today is your day! We’re hosting a discussion in our forums today focused on increasing

More tips for writing great customer emails

January 28, 2015

Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of E-WRITE debunked this myth during her

Is “make customers happy” a real business plan?

January 27, 2015

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s the case when the plan we are talking about is a

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