We havent lived up to our reliability expectations in recent weeks. We know that we havent provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted
Simplicity has always been a cornerstone of Zendesk
When dealing with customers, every second counts. So one of the biggest motivators behind the new Zendesk has been speed: how can we decrease the amount of time it takes to provide great customer service?
Its happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requesters name. Nobody wants to be referred to as Hello BJacobs! especially when your real name is in your email signature
Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software
When trying to contact a customer support representative for assistance, the hardest part is often, well, contacting a customer support representative. If this statement gives you flashbacks of screaming Agent!
With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line text, etc. One of the most frequently used custom fields is the drop-down list
Do you want to share your love of Zendesk with other users? Do you like to network and learn from other organizations? How about having a beer (or two) with friends?
Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another
Mobile devices arent just for phone calls, SMS, and emails anymore. As our latest infographic illustrates, the percentage of adults who use their mobile devices for online browsing has more than doubled in the last three years
Google Analytics is one of the most useful tools available for those in the customer service industry. What makes it even more amazing is that it is totally free!
Were super excited to announce that Zendesk is now a part of the Google Apps Marketplace, mostly because we take full advantage of Google Apps ourselves
Self-service can be an excellent option for your company and your consumers, but its important to first evaluate what benefit it brings, and for whom
For many, companies using Twitter to interact with customers might seem like a given; there are more than 500 million users engaging in a public forum. It would seem that most companies should be active, or at the very least, actively monitoring Twitter for Tweets to and about their brand
Besides providing your customers with many channels for reaching out to you for support, your Zendesk offers a way to empower them to answer their own questions using the resources in your knowledge base
Happy August everyone! Weve got four great new integrations this month that will help you better serve your customers and expand the functionality of your Zendesk
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the importance of providing great customer service is two fold
YourTrove, an online service for developers, conducted a survey last year asking what they consider to be the biggest pain points in API development
Zendesks Australian team are raising their tinnies to toast the end of Dry July a fundraising initiative that has seen them give up the grog for a whole month to support adults living with cancer
All customers are important, but every business has their VIPs: maybe its a big account, maybe its the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility
Learning to treat individual customers as individuals is a key to business success
The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk
Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve your customers issues and positively represent your company, day after day
The customer service game has changed and finding the right approach to building a strong service culture for your company can be difficult