Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk customers (including Annas Linens, Beachmint and ModCloth) utilize Magento, and weve been talking to many of them for the past few months about how we can streamline the process of using Zendesk and Magento together
Like our customer Gilt Groupe, retailers and e-commerce businesses are looking for ways to deliver a better customer service experience
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your clients happiness around winter
If youve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that theres plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets
San Francisco is throwing World Series champs the Giants a victory parade and it’s passing right by the Zendesk office!
Its that time again! October has brought us six brand new integrations to help improve your Zendesk experience
You all know that you can use your Zendesk Forums to help with ticket deflection. You can stock pile your website with FAQs, video tutorials, and even build out a Community Help space to get your customers helping each other
Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group?
Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers
Automations can be a bit fickle at times, preventing you from creating a new automation with cryptic demands of nullifying a condition and saving the universe from an infinite loop
Complaining: your customers are doing it in public forums and they want you to respond. It can seem malicious, and at times it might be. But ignoring them is not the best course of action
Many tools already exist to help you deflect tickets and encourage self-service on your Zendesk. Here at Line2 we have found that Search Analytics in addition to Google Analytics have assisted us in becoming a customer-centric company
Saved Twitter Searches in Zendesk allow you to easily keep tabs on relevant topics in the Twittersphere. However, it takes a few mouse clicks to get to your Saved Searches page in the new Zendesk
Recent studies tell us that more and more customers prefer self-service over contacting a support agent; and as the below infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs
Customer service isnt always easy. Thats why we launched the Customer Service Hero tour earlier this year. A series of events across the country
With the launch of the new Zendesk comes the App framework. While several developers have already started writing apps of their own, there are two apps that everyone can use to easily bring features and functions from their back-end systems into the new Zendesk
Customer service isnt easy. This truth was a major motivator behind creating the new Zendesk. While we cant make it easy, we did make it easier
We havent lived up to our reliability expectations in recent weeks. We know that we havent provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted
Simplicity has always been a cornerstone of Zendesk
When dealing with customers, every second counts. So one of the biggest motivators behind the new Zendesk has been speed: how can we decrease the amount of time it takes to provide great customer service?
Its happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requesters name. Nobody wants to be referred to as Hello BJacobs! especially when your real name is in your email signature
Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software
When trying to contact a customer support representative for assistance, the hardest part is often, well, contacting a customer support representative. If this statement gives you flashbacks of screaming Agent!
With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line text, etc. One of the most frequently used custom fields is the drop-down list