Because newsletters can be fun

Level up your in-game support

February 25, 2015

When I was a little boy, I always rushed to open my new Super Nintendo game on the drive home and poured through the manual so I’d be ready to start playing as soon as I stepped in the door. Reading through gaming manuals has a special place in many people’s hearts. Those were the days when

3 tips for providing great customer self-service at scale

February 24, 2015

A great way to keep your customers happy (and cut down on tickets) is to make it easy for customers to find their own answers. Here are three tips for giving your customers a great self-service experience, even if

Tip of the week: Making your email notifications simpler and more meaningful

February 23, 2015

This tip of the week covers some suggestions, as well as a few recent improvements, that should result in a smoother experience for you and your customers. People can be very particular about their email and

3 steps to achieving customer satisfaction and loyalty

February 19, 2015

Isn’t it enough that customers find a product appealing, the service high-quality, and the price reasonable? The answer is no! A customer that says “yes” to all of the above might be satisfied with your product, but loyalty is a whole different matter

Q&A with Mike Cartwright of Expedia Affiliate Network

February 19, 2015

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia just over two years ago at a time when the company was aggressively growing. In fact

Ministry of Supply: Scaling in style

February 18, 2015

Imagine a dress shirt that could keep you cool in the heat and warm in the cold using some of the same technology found in NASA’s space suits. And what if this shirt made sweat and odor a thing of the past? It sounds a bit like science fiction, right?

Apps for companies in growth mode

February 17, 2015

They’re called growing pains for a reason. Growth is exciting, but it’s also hard. Whether you’re growing in step with your customer base or expanding into new regions or markets, rolling out a new brand, product line, or

All for one, and one for all: Help agents work more productively, together

February 13, 2015

Sometimes it really does take a village. When it comes to tackling customer support challenges, this much is clear: The one-on-one models that predominated

Be a good neighbor: no free lunch for employees

February 11, 2015

So many companies have fantastic lunch policies, offering epically cool and free onsite meals as an employee perk. And employers love people to stay in and eat their lunch at work and never…

3 most popular community tips

February 9, 2015

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked our customers to pick their favorite

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