Latest stories
Page 45
Article
5 min read
How sales managers use Zendesk Sell to boost their team's performance
At the end of the day, sales managers are focused on one goal: Making sure their…
Article
6 min read
Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Article
10 min read
A tactical guide to preventing and surviving a social media crisis
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
Article
10 min read
Q&A with Chatdesk: How to make the holiday season a CX success
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
Article
16 min read
What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
Article
8 min read
Get more from your sales emails with Zendesk Sell
Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…
Article
15 min read
7 cold email templates that skyrocket response rates
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
Article
4 min read
Delivering personalized customer experiences with Zendesk and Amazon Connect
In a digital-first world, contact centers need to move faster than ever.
Article
8 min read
How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Article
7 min read
Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
Article
7 min read
How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Article
11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Article
5 min read
Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Article
8 min read
An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
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How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
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