That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 45

4 steps to optimize your customer service technology
Implementing your technology solution is a major milestone—and just the first step in a journey. As…

How to improve agent productivity for a better CX
As your business grows, the complexity of providing customer service grows as well. You have more…

Embarking on a digital transformation? Here’s how to bring your employees along
If there is one principle humans perpetually struggle with, it’s that we don’t operate in a…

Why inbound call centers are more relevant than ever
A customer in a deli pops their debit card into the machine for the fifth time.…

A guide to issue trackers (+3 best issue tracking software)
An issue tracker is the all-in-one solution for streamlining your customer service experience.

Digital transformation: hard, expensive, and worth it
“I love the term digital transformation,” said Lisa Nicholas, CEO of Digital Banking Services, wryly. “It’s…

Sometimes it’s not what you say… but how you punctuate
Is there a punctuation mark that you overuse? Chances are good there is, whether or not…

People, planet, profit: Peak Design’s Green Deal
Peter Dering had to earn his eponym. His firefighter father and intrepid older brother always went…

Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere

3 questions to ask when choosing the right BPO for your brand
When a company chooses a partner, the who and how are crucial. This is particularly true…

5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…

The cure for support stagnation? A new integration
We’re closing out July with some great new integrations

Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Guide to email marketing
Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.

Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…

How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

How to change the way you deal with change
Editor’s note: So much great business advice, so little time to read. That’s why each month…