That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 45

4 steps to optimize your customer service technology Infographic

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

How to improve agent productivity for a better CX Article

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…

Embarking on a digital transformation? Here’s how to bring your employees along Article

Embarking on a digital transformation? Here’s how to bring your employees along

If there is one principle humans perpetually struggle with, it’s that we don’t operate in a…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

A guide to issue trackers (+3 best issue tracking software) Article

A guide to issue trackers (+3 best issue tracking software)

An issue tracker is the all-in-one solution for streamlining your customer service experience.

Digital transformation: hard, expensive, and worth it Article

Digital transformation: hard, expensive, and worth it

“I love the term digital transformation,” said Lisa Nicholas, CEO of Digital Banking Services, wryly. “It’s…

Sometimes it’s not what you say… but how you punctuate Article

Sometimes it’s not what you say… but how you punctuate

Is there a punctuation mark that you overuse? Chances are good there is, whether or not…

People, planet, profit: Peak Design’s Green Deal Article

People, planet, profit: Peak Design’s Green Deal

Peter Dering had to earn his eponym. His firefighter father and intrepid older brother always went…

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere

3 questions to ask when choosing the right BPO for your brand Article

3 questions to ask when choosing the right BPO for your brand

When a company chooses a partner, the who and how are crucial. This is particularly true…

5 types of customers and what they need Article

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations

Improve omnichannel support with modern call center software Article

Improve omnichannel support with modern call center software

Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Guide to email marketing Article

Guide to email marketing

Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.

Yesterday’s extraordinary is today’s ordinary Article

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

How help desk software solves support problems Article

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

How to choose the best live chat software Article

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

How to change the way you deal with change Article

How to change the way you deal with change

Editor’s note: So much great business advice, so little time to read. That’s why each month…