Because newsletters can be fun

Tip of the week: configuring your Zendesk to reply from a single email address

January 26, 2015

The email channel probably handles the majority of your customer support requests. You may have one, two, or multiple email addresses where your

How to deliver great customer service at scale

January 22, 2015

The problem with business operations is that as soon as you get things set up in the perfect way for your business, things change. In fact, the key driver of success may be

Why delighting customers doesn’t pay

January 21, 2015

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to Zendesk to share some shocking news

The smart move: 3 reasons to use live chat

January 16, 2015

Between crazy work hours and life, we find ourselves putting more items into our virtual shopping carts than our physical ones. And this is where live chat comes to play. The following are 3 reasons why incorporating live chat into your business’ customer service experience will help you gain more customers and keep them happy.

Streamlining your workload: efficiency tips for small businesses

January 15, 2015

It’s not uncommon for businesses to outsource the management of their IT infrastructure to managed service providers (MSPs). Ollie Strickland is the CEO of Bitstream Consulting, one such MSP, and he knows how

What we’ve learned about failure

January 13, 2015

It’s true that mistakes can be a great learning experience, but let’s be honest: Failure sucks. It feels terrible—even though in hindsight, we can usually recognize

How to bounce back from a bad headline: Lessons for 2015

January 8, 2015

As 2015 gets underway, let’s take a look back at the headline themes that made 2014 a pivotal year for customer service—as well as one that offered signposts about how

Best books to step up your customer service game in 2015

January 6, 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard of on-demand support, and new innovations in mobile have

Research from Gartner underscores the role of mobile in customer engagement

January 5, 2015

The race to provide superior customer engagement is on. Rapid changes in technology and customer expectations continue to challenge the notion of business as usual. Customer conversations are becoming increasingly

Readers’ choice: the customer service content top 10

December 30, 2014

As much as we like telling stories with words, sometimes numbers tell a good story too. When it comes to the Zendesk blog, and other resources on our site, we review

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace