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Article
6 min read
3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Article
5 min read
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Article
7 min read
Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…
Article
5 min read
Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
White Paper
1 min read
Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
Article
18 min read
What is a chatbot?
Chatbots are software applications that can simulate human-like conversation and boost the effectiveness of your customer service strategy.
Article
12 min read
8 Questions CX leaders must answer before creating a customer experience map
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
White Paper
1 min read
Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Article
12 min read
Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Article
7 min read
Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article
8 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article
8 min read
We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article
22 min read
Sales process fundamentals: The ultimate guide to closing more deals
Build a reliable and repeatable way for your team to consistently win deals.
Article
5 min read
Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
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