Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 46

Building customer loyalty with great support Article

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide

Knowledge management best practices Article

Knowledge management best practices

Read on for the highlights and stay for the best practices

SFA software evaluation template White Paper

SFA software evaluation template

Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business

24/7 Support without 24/7 staff Article

24/7 Support without 24/7 staff

Demand for 24/7 support is almost certainly going to come as your business grows

Introducing Guide Enterprise Article

Introducing Guide Enterprise

Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands

Differentiate your brands with unique help center experiences Article

Differentiate your brands with unique help center experiences

Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.

Spring brings new integrations Article

Spring brings new integrations

Spring is here, and with it, tons of new Zendesk integrations

“Let me tell you where I got this”—the power of the brand ambassador Article

“Let me tell you where I got this”—the power of the brand ambassador

If I said the words “brand ambassador” to you ten years ago, you’d probably think I…

Figuring out “what happened?” with descriptive analytics Article

Figuring out “what happened?” with descriptive analytics

Not sure what to make of your customer service efforts? There are multiple types of customer analytics that can help customer service teams stay proactive, but for proper preparations and clarity, they'll need descriptive analytics.

What are your most important customer service objectives? Article

What are your most important customer service objectives?

We asked some customer experience experts to provide examples of important customer service objectives.

How to create a great customer experience with chat support Article

How to create a great customer experience with chat support

Customer service chat software can help you deliver a better customer experience

Mirroring is good in customer service; disappearing isn’t Article

Mirroring is good in customer service; disappearing isn’t

Customer service is weird. For a certain number of hours a day, customer service agents are…

How successful sales reps start their day Article

How successful sales reps start their day

What distinguishes the best salespeople from everyone else? Part of it has to do with how they kick off their day.

6 customer service KPIs you need to track Article

6 customer service KPIs you need to track

Use these KPIs to track your customer service team's performance and identify areas where you can improve.

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

The dynamic, long-term impact of self-service Article

The dynamic, long-term impact of self-service

Self-service is often considered an end goal for a support organization. In reality, it's much more dynamic, driving long-term efficiencies and customer-first philosophies across the entire business.

Stop exercising and start moving Article

Stop exercising and start moving

I’m moving house in T-minus 10 days. So, yesterday, after assembling 35 cardboard boxes, dismantling two…

Slack kills at onboarding customers: Here’s how Article

Slack kills at onboarding customers: Here’s how

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Tap into the right self-service analytics to measure success Article

Tap into the right self-service analytics to measure success

If you're unsure how knowledge management is moving the needle on customer support, let self-service analytics be your guide as you plan for the future

We’re not all leaders, but we all can practice emergent leadership Article

We’re not all leaders, but we all can practice emergent leadership

When you walk into a room, there’s no easy way to know who has the best…