Latest stories
Page 46
Article
6 min read
Why tech leaders must focus on both the customer and employee experience
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
Article
3 min read
Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article
3 min read
Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
White Paper
1 min read
Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
White Paper
1 min read
Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
White Paper
1 min read
Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article
5 min read
Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article
10 min read
10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
White Paper
1 min read
A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
Article
7 min read
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Article
7 min read
What is customer segmentation software? + How to pick the right tool for your business
Here's what to look for in a customer segmentation tool.
Article
19 min read
5 powerful sales strategies, examples, and best practices
Here’s a five-step approach to creating a sales strategy that attracts, converts, and retains customers.
Article
19 min read
What is conversational commerce? Examples, types, + benefits
Conversational commerce refers to how e-commerce brands and retailers use messaging and conversational technology to improve the shopping experience. Learn how to use conversational commerce to boost sales.
Article
6 min read
3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.