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Article
10 min read

10 ways to improve customer experience (CX)

CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.

Article
5 min read

Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

Article
8 min read

Customer service acronyms and abbreviations you need to know

Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.

Article
5 min read

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

Article
9 min read

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

Article
10 min read

What is interactive voice response (IVR)? A complete guide

IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.

Article
1 min read

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

Article
10 min read

What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Article
8 min read

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

Article
8 min read

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Article
6 min read

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Article
6 min read

Startup Central — The human guide to leading remote teams

WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.

Article
11 min read

What is omnichannel customer service? Definition, importance & strategy

Take an omnichannel approach to create seamless, reliable customer interactions.

Article
8 min read

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

Article
14 min read

What is customer value? Definition, formula & importance

Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.

Article
8 min read

What is a contact center? Definition, types, and use cases

Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.

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