Because newsletters can be fun

Ring in the new year with 9 new integrations

December 29, 2014

Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized? Or perhaps you want to

Happy holidays from Denmark

December 23, 2014

When Alex, Morten, and I first came to the United States, we were excited to share with everyone how we celebrate Christmas in Copenhagen. So we invited

Updates from our legal team

December 22, 2014

Effective January 5, 2015, we’ll be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so we’ve put together this summary of the more significant changes. We understand it can be tempting not to bother reading these, but it […]

Tip of the week: securing sensitive customer attachments

December 22, 2014

Verifying your customer’s identity through a passport or driver license scan can be an effective verification method. Yet due to the sensitive nature of these documents, and their ability to be used for identity theft, we recommend

Pearls of wisdom from the CommunicaTRON 1200 user manual

December 19, 2014

C-Tron has been lurking around our offices for a while now. He has become sort of a fixture on the third floor, where he

Fine Tuning: scaling your Zendesk

December 18, 2014

Is your business growing and your support needs to catch up? Today is your day! We’re hosting a discussion in our forums today focused on scaling your Zendesk

3 ways to approach your customer service like a startup

December 17, 2014

In a recent talk at Slush 2014 in Helsinki, Zendesk CEO and founder Mikkel Svane hit the stage to discuss: his new book Startupland, three tips for

Giving thanks to those that gave

December 16, 2014

Regardless of religious affiliation or feelings about eggnog, the end of the year is invariably a time for a reflection. At Zendesk, we look out over the past year and realize

Community tip: allow customers to opt out of customer satisfaction rating emails

December 15, 2014

Zendesk’s Customer Satisfaction Ratings feature allows customers to rate individual tickets after they have been solved. By default, the satisfaction email is sent by an automation. Yet if you have customers

Customer service in a startup: how to get it right from the very beginning

December 11, 2014

Because Zendesk is in the customer service software business, it’s no surprise that people often ask us for tips on providing great customer support—and how we do customer service ourselves. As you might expect

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