Ready to become your organization’s go-to support agent for iPad? Then register for our upcoming webinar on March 2 at 10 a.m. PDT. Join Zendesk Product Manager Steven Yan as he walks attendees through a live demo on how to use Zendesk for iPad, the first full-featured customer support app that brings all the capabilities of […]
When passengers learn that their return flight has been canceled and their plane won’t be leaving the airport after all, it’s a little like being diagnosed with a terminal condition. Stage 1: Denial. You cant believe this is happening. Then anger: telling the gate attendant in no uncertain terms that you have to fly out this […]
Inspired by the witty folks behind Things Real People Don’t Say About Advertising and Things Real People Don’t Say About Your App, we decided to flex our comedic muscle and give the world a much-needed dose of customer support humor. We’d love it if you submitted to this soon-to-be crazily viral list. Simply add a link to your own submission in the comments below. Enjoy!
Companies know where their bread is buttered, and one of the last things they have wanted to cut during these economically lean times is anything customer-facing. Conversely, now that budgets are opening up a bit again, customer service-based technology, training, and hiring are some of the first things smart companies are investing in. “Executives are […]
With the release of the Zendesk for iPad, Zendesk, CEO Mikkel Svane sits down with Steven Yan, Zendesk’s product manager for the iPad app. Mikkel and Steven discuss why an iPad makes sense for your support agents; some of the new Zendesk features built exclusively for the iPad; and why it is that the ladies refer […]
Who is an internal customer? A simple definition of an internal customer is anyone within an organization who at any time is dependent on anyone else within the organization. An example of an internal customer may be someone in the payroll department. Let’s say this payroll person is dependent on managers from various departments to […]
Experts are saying that 2011 is the year that mobile computing will transform customer service. Thats because mobile apps are expanding the scope of customer service mobile apps allow us to offer new functionality, according to Diane Clarkson, an analyst at Forrester Research. We can now use our mobile devices to learn if an […]
Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today were releasing Zendesk for iPad. And were extremely proud of it. It has never been easier to stay in touch with your customers. The iPad app is not a reskinned mobile web interface or a revamped iPhone app. Its an entirely new app built […]
Launched in 2008, Zappos Insights is where companies go to learn how they can be as cool as Zappos when it comes to corporate culture. Here’s an inside look on how they keep their cool when it comes to support.
Hey Zendesk fans! We’re hosting a Melbourne meetup on Thursday, February 17th at the Bull & Bear Tavern. The meetup will run from 5 to 8 p.m. If you are located in or around the fabulous Melbourne area please join Zendesk’s VP of Business Development, Michael Hansen, for drinks and sparkling conversation. He’s visiting all […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Every Thursday, Zengage brings […]
If you want to be great at something, you must be able to measure it well. At Zendesk we are deep believers in measuring the effectiveness of the customer support that you provide. Thats why our Plus+ customers can now benefit from enhanced ticket metrics and the ability to configure business hours for their help […]
There’s not a soul out there who doesn’t have at least one juicy story to tell involving some type of providing a bad customer service experience. Maybe a clerk snubbed you in a store. Maybe a phone call between you and an agent suddenly became one endless stream of profanities. Whatever your tale entails, a […]
CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment. […]
Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever a customer writes back to us and says, It’s so nice to deal with a human rather than a robot! Joe Harrow, Director of Customer Service, Groupon Launched in November 2008, Groupon features a daily deal on the best […]
We posted a question on LinkedIn Questions: What will customer service and a great customer experience be like in 5 or 10 years time? We received a LOT of responses from a variety of people working in a variety of professions, and despite the wide-ranging points of view, one clear theme did emerge: robotic, impersonal […]
A few years ago, community manager positions were few and far between and only found at startups where the dress code mandated the wearing of flip-flops. Today, even the most buttoned up companies are scrambling to add community managers among its ranks. It is now one of the most sought after jobs out there. So thankful […]
Today, we’ve officially announced that Zack Urlocker has joined our team as Chief Operating Officer. Despite his boyish looks, Zack is what the Silicon Valley Press describes as a veteran technology executive, bringing more than 20 years of marketing and management experience to Zendesk. His resume lists one amazing achievement after the other, and he […]
DISCLAIMER: By publishing this infographic, Zendesk is not implying that call centers that employ people with accents are bad. Please pause and consider what we’re really trying to say; right or wrong, studies show that customers who are assisted by a support agent with an accent that they find hard to understand report having a […]
If you screw up you should apologize. Period. Even if the wronged party cops a major attitude, maybe even gets in your face and points a finger or something equally aggressive, every smart business or organization bites their tongue and says, “We’re really sorry.” No matter what, when the wronged party is a customer, and […]
Mikkel Svane, CEO of Zendesk, talks with Matt Cohler — partner at Benchmark Capital — about his work as an unofficial member of the Zendesk board, his previous experience at Facebook and LinkedIn, and the future of customer service.
The voting process has begun for Enterprise 2.0, the largest event of its kind for folks looking to leverage collaborative technologies. Review and vote for our speaking session on How Social Support Can Improve Your Business, where our VP of Product Management, Maksim Ovsyannikov, will give tips on closing the customer loop from sales to […]
Zendesk was founded on the idea that if you create a customer service system that customers and support professionals love, then companies will deliver better service. Our users love using Zendesk since it enables them to deliver better customer service across all types of channels — email, web, online chat, community forums, Twitter, iPhone, Android, […]