Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 48
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…
Check out this free sales forecasting template that can help teams of any size make smarter predictions.
Chances are, we tell our children, or we were told when we were young, not to…
Master call center management using workforce optimization techniques, scheduling, and call center technology.
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-proﬁle prospects.
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…