[Editor’s note: Zendesk Voice is now Zendesk Talk] Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a […]
Sometimes it can feel like youre answering the same questions over and over. One antidote to this frequent problem is to provide your customers with forum articles. For instance, forums are a great way to help your customers find the answers they seek on their own. But forums can also serve another function: ticket deflection. […]
Calling Australia’s best, brightest and most drop-bear-resistant entrepreneurs: Zendesk is hosting next month’s Melbourne Silicon Beach Drinks night and we’d like you to join us! We’re providing drinks and pizzas, so all you need is your glowing smile and infectious charm (and clothes). Michael Hansen, vice president and managing director of APAC, will be on […]
Tags are one of the most powerful tools in Zendesk. With them you can load your tickets with additional data and then create custom workflows using that data. This week we thought that we’d look at the automatic tags feature. In your ticket settings (Settings > Tickets) there’s an option to automatically add tags to […]
Ruby enthusiasts! We’re going to be in New Orleans for RubyConf 2011 and would like to invite you to a meetup we’ll be hosting on Friday, Sept. 30th. Join us for beers, food, Hurricanes, and whatever else tickles your fancy at the Crescent City Brewhouse. The meetup will run from 7 p.m. to 10 p.m. […]
While more and more organizations are turning to social media and other online channels to enhance their customer support, it seems that no matter how sophisticated the technology gets, there’s still no substitute for picking up the phone. In fact, almost 80 percent of customers across industries still prefer to call for support when they […]
No one relishes the thought of having to phone up a support agent to have their issue resolved. The long hold times, the endless maze of menu options, and the dread of getting transferred to a dizzying stream of agents and having to retell your story every single time. Ugh. But guess what? Companies don’t […]
Hey Zendesk fans! Come hang out with us during TechCrunch Disrupt. We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending TechCrunch Disrupt, where Zendesk by the way, is the official help desk. Well be hanging at Mars Bar, located a scant block away from the […]
Your help desk should not be isolated from other parts of your business – this is true whether you’re talking about an actual desk in your office, or if your help desk is in the cloud. Just as it’s not a good idea to have a sales team that never uses your product, your help […]
CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment. […]
Zendesk moved to San Francisco just under two years ago. It is one of the best decisions we’ve made in our four-year history. The move to San Francisco has allowed us to grow our product and our exceptionally talented team at a very rapid pace, here, and around the globe. Recently, we’ve expanded our offices […]
This past week, Zendesk achieved a significant milestone: we expanded to more than 100 employees worldwide and moved into brand new offices in San Francisco. But despite the growth, we’ve not gone all corporate. There’s still plenty of Zendesk customer love coming for for all who visit. The only major difference between then and now […]
Hey Zendesk fans! We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending Dreamforce this week. We’ll be at the Fifth Floor lounge, which is located inside the Hotel Palomar from 6-9 p.m. We’ll be toasting a bunch of great enhancements to our Salesforce integration as […]
One of the best things about Zendesk is we get to see so many hot companies doing incredibly innovative things both with their products and with how they do customer service. One of the best examples in this area is a San Francisco company called Yammer. Yammer is at the heart of the revolution of […]
We’re excited to be hosting our first ever meetup in Adelaide, South Australia! Join us Thursday, August 18th for drinks, conversation and customer service shop talk at the Hotel Metropolitan. You’ll be able to meet the infamous Michael Hansen, one of the original Zendeskians and General Manager of Asia Pac. Believe us: your life is […]
Less than four years ago, we ignited a revolution in customer service by democratizing the help desk. Because of that, today more than 10,000 small and medium-sized businesses in 100 countries can testify to how transformative Zendesk has been to their customer engagement and support. We launched Zendesk because we wanted to give customers and […]
Zendesk is growing at a very fast pace, not only in the US, but all over the world. Currently, Zendesk has more than 40 languages (available free of charge to Plus+ plan customers). In this Tip of the Week, we want to show you how to configure your help desk for different languages, using your […]
Zendesk está creciendo a pasos agigantados en países de habla hispana y también portuguesa. Hoy en día, Zendesk soporta más de 40 idiomas y estos están disponibles para cuentas del plan Plus+. Es por ello que éste es nuestro primer post completamente en español y vamos a comentar un poco los pasos a seguir para […]
Perhaps nowhere is the saying “an ounce of prevention is worth a pound of cure” more true than in the customer service space. (Well, it’s pretty true in terms of health care, but just go with us on this). Preventing customer issues from even becoming issues in the first place is called proactive customer support. […]
If you’re part of a company that still believes social media is just a phase that will blow over, DON’T watch the socialnomics.com YouTube video Social Media Revolution 2 without first shooting yourself with a tranquilizer dart. You might have a deadly panic attack otherwise. It reels off a set of stunning statistics designed to […]
Triggers are one of the most powerful components of your Zendesk. It might even seem like theres a bit of magic to triggers, but theres actually very little wand waving involved. Triggers do exactly what you tell them to do, nothing more, nothing less. Newer users to Zendesk or users who are currently trialing the […]
123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global standards and used by all sorts of companies to exchange routine business documents in electronic format. EDI removes the need for human intervention and rekeying data, and replaces paper documents in todays business model. With EDI, businesses can operate […]
Organizations within Zendesk are designed to gather all end-users from a single company that require support into one group. Setting up an Organization enables these users to see all submitted Tickets within their Organization. In the past, the only criteria available to distinguish those users in a specific Organization was by email domain. Thanks to […]
When we think of brand ambassadors, what often comes to mind are commercial icons such as Progressive’s Flo or Subway’s Jared Fogel. Their quirky personalities or personal stories are often the most memorable part of an advertisement, inspiring a sense of familiarity consumers are more likely to feel with other people, rather than a flat […]
