Customer service technology has undergone some pretty major changes in the past decade. Text-based communications have evolved radically, and self-service options are becoming increasingly prevalent. However, a more traditional channel remains the number-one choice for customers

For new customers, user management is a big topic in our training sessions. They often ask, “Once I get my customers into my Zendesk, how can I tap into the data about them, their issues and company

Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many customers report that having a live person answer their questions while

You have a lot of customer data in your Zendesk…so now what? Unless you know how to use that data to improve your business, it’s meaningless. Here are 5 tips to help you

The path to creating the optimal customer experience can be long and winding, and sometimes it’s difficult to figure out where to begin making improvements. Thankfully, revamping your customer service doesn’t need to be a strain on time or resources

There’s no denying that the Internet and social media are changing the way we all communicate. The shift isn’t limited to personal conversations and mass media: Traditional companies are also

For many, Halloween is a holiday that comes once a year: a celebration filled with gratuitous amounts of candy, costumes, and childlike bliss. For customer service agents, however, every day can feel like Halloween

Is it too much to say you’re the gold standard? We think not. As an innovator and forward-thinking company, the vast number of customers using your products and services

September 17th was a big day for us. Zendesk hosted an event in New York City called “Illuminate: A Strategic Approach to Customer Engagement.” We invited industry leaders and innovators from

Are you still on Classic Zendesk? Today is your lucky day! We’re hosting a discussion in our forums focused on updating from Classic to new Zendesk