Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
The most wonderful time of the year will look a bit different in 2020. The holidays…
“The future of work is often presented as a binary choice: a hunger game between organic…
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
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Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.
All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.
It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
Truly customer-driven support teams are often organized into tiers built around specific skills and levels of experience
With the many available CEC options to research and choose from, it can be challenging to…
It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help
6 support manager skills to focus on that will ensure your support team will be ready for anything
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…
As Zendesk invests in new products and features, we try to support complexity without making the agent experience more complicated
To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support
When most people approach a consultant, it goes a little like this: “We have a problem.…
At Forecast 2017, we sat down to chat with sales leader Dali Rajic, the man responsible for managing the team that transformed AppDynamics from a $100 million company to a $3.7 billion titan is just 4.5 years.
Conversational commerce is designed to connect customers with their favorite brands in real-time.
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
We've recognized support leaders from four of our customer stories to highlight how they're raising the bar as customer service leaders.
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and…
As a global company with more than 2,000 employees in 13-plus offices, we're scaling our CSR efforts into a global strategy.
By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience