Because newsletters can be fun

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys

October 22, 2014

Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?

The Zendesk tool belt is growing!

October 20, 2014

This month we bring you 10 great new Zendesk integrations and an update to an existing one

Meet the star of Zendesk’s new video

October 17, 2014

If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our

Why employee retention matters

October 15, 2014

Want to develop lasting relationships with your customers? Think about how to develop lasting relationships with your employees first.

Community tip: using invisible ink in support emails

October 13, 2014

The latest community tip shows you how to create hidden text using a mix of custom delimiters and some liquid markup

Phone support 101: 5 training tips for new agents

October 7, 2014

Answering support calls for the first time can be nerve-wracking. Agents never know what a customer will say, and each call is different. That’s why the best way

Tip of the week: translate ticket fields with dynamic content

October 6, 2014

One of the most common questions we receive regarding the ability to support multiple languages is how to translate or localize your ticket fields

Your customers have a multi-channel strategy. Do you?

October 2, 2014

Just ahead through the double doors is the customer service department. Behind a neat, circular desk, a tidy line of customers waits patiently—or perhaps not quite so patiently

Stop emailing about email: It’s time to bring order to your team inbox

September 30, 2014

Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding

Community tip: how to drive self-service if you don’t have a thriving community

September 29, 2014

It is possible to drive self-service adoption even if you don’t embrace the community concept. This tip will show you how!

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