Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?
This month we bring you 10 great new Zendesk integrations and an update to an existing one
If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our
Want to develop lasting relationships with your customers? Think about how to develop lasting relationships with your employees first.
The latest community tip shows you how to create hidden text using a mix of custom delimiters and some liquid markup
Answering support calls for the first time can be nerve-wracking. Agents never know what a customer will say, and each call is different. That’s why the best way
One of the most common questions we receive regarding the ability to support multiple languages is how to translate or localize your ticket fields
Just ahead through the double doors is the customer service department. Behind a neat, circular desk, a tidy line of customers waits patiently—or perhaps not quite so patiently
Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding
It is possible to drive self-service adoption even if you don’t embrace the community concept. This tip will show you how!