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Page 49
Article
10 min read
10 ways to improve customer experience (CX)
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
Article
5 min read
Becoming indispensable—a company that your customers can’t live without
James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…
Article
8 min read
Customer service acronyms and abbreviations you need to know
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
Article
5 min read
4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Article
12 min read
Customer service reports: A complete guide + 6 metrics to track
Customer service reports can help your organization deliver an outstanding customer experience time after time. Discover key metrics and how to implement them.
Article
10 min read
What is interactive voice response (IVR)? A complete guide
IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
Article
1 min read
9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article
10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article
8 min read
Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
Article
8 min read
What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article
6 min read
Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Article
6 min read
Startup Central — The human guide to leading remote teams
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Article
11 min read
What is omnichannel customer service? Definition, importance & strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Article
8 min read
Small but mighty: Booksellers adapt to meet customer demand
You could say that books are having a moment right now. With more people looking for…
Article
14 min read
What is customer value? Definition, formula & importance
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
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