Because newsletters can be fun

Zendesk integrations: kicking apps and taking names

September 26, 2014

You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new integrations that will make you forget all about that dumb season we call “summer.”

CSM spotlight: improving user adoption for your Zendesk

September 25, 2014

Curious about how to get staff and customer buy-in for your new Zendesk? Today is your day! We’re hosting a discussion in our forums focused on user adoption

You’re not narcissistic—you just want to be everyone’s favorite place to shop

September 23, 2014

As a retailer, you built your product to fulfill a distinct need, or your business was born from a dream. And it’s that bigger thing that your employees are rallying behind

Tip of the week: customize your knowledge base

September 22, 2014

The latest tip of the week is actually a compilation of several useful tips and tricks you can use to make your Help Center content more engaging and beautiful

The age of the customer is here. Now what?

September 19, 2014

Earlier this week, innovators in customer service gathered for Illuminate in New York City to share their strategies for providing great support

Can enterprise companies really provide great customer service?

September 17, 2014

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t

What should great customer engagement look like?

September 17, 2014

It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for

Tip of the week: add auto-suggest to your Help Center

September 15, 2014

How great would it be if you could auto-suggest articles as your customers type their questions? We’ve got you covered!

Your Guide to the Zendesk for Salesforce Integration

September 11, 2014

Your sales and support teams are interacting with the same people, your customers. But are they communicating the same message? The Zendesk for Salesforce integration bridges

Tip of the week: enhancing customer communication

September 8, 2014

One of the most effective vehicles I have found for reaching out to customers is to mix up the modality of communication. Often we become entrenched in volumes of text that can take an exorbitant amount of time to explain, however, the latest tip of the week offers a more elegant solution

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