Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 50
In retail, creating a positive customer experience can mean a great many things, including offering bells…
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Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
With the variety of ways that customers reach out for support—like via email, calling over the…
We identify three customer service goals that companies can measure and the operational metrics they need to do so
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While many people watch the popular show Shark Tank for entertainment, it actually offers valuable sales lessons on how to successfully sell your product or service.
In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career
Making the wrong hire is costly. Here's how to ensure you get the right candidate.
Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience
Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…
According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
How often do you recognize or reward your team for their work? Unlike our new bot…
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Find the right candidate for your sales team — and impress them in the process.
Today’s customer expects a frictionless experience across all parts of your business. However, most Sales and…