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White Paper
Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
Article
9 min read
How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Article
7 min read
Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
2 min read
How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
Article
10 min read
Knowledge-centered service (KCS): The basics + benefits
Knowledge-centered service is a philosophy that leverages the knowledge management process to improve team customer service and organizational productivity. Learn more below.
How to introduce support reps to your CX strategy
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Article
12 min read
A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article
8 min read
Hone your storytelling skills for effective leadership
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Article
11 min read
18 customer service tips to win over your customers
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Article
5 min read
Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Article
3 min read
Riding the wave isn't easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article
5 min read
Startups podcast: 4 startups on how they're solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article
5 min read
DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
Article
7 min read
What is customer success enablement? The ultimate guide
Customer success enablement ensures agents have the training, processes, and tools they need to do their jobs well. Supporting your customers starts with supporting your own people.
White Paper
1 min read
Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…
Article
4 min read
Messaging tips for startups
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
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