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Article
8 min read
An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
White Paper
How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Article
13 min read
Customer segmentation: Guide to types, tips, and strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalized support experiences for your customers.
Article
16 min read
What is sales management? Definition, process, strategy, and tips.
Curious to know what sales management is all about? Here’s an end-to-end guide.
Article
7 min read
6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Article
5 min read
Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
Article
10 min read
6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Article
1 min read
The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
White Paper
1 min read
Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Article
6 min read
Why tech leaders must focus on both the customer and employee experience
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
Article
3 min read
Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article
3 min read
Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
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A business’s guide to Facebook Chat
Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging
White Paper
1 min read
Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
White Paper
1 min read
Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
White Paper
1 min read
Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article
5 min read
Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
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