Because newsletters can be fun

The benefits of a virtual team are real

September 4, 2014

To go virtual, or not to go virtual. Is that the question? Should it be? It might be if you’re having a hard time finding the right

The keys to successful customer service data migration

September 2, 2014

A data migration project is no small task (understatement alert!). When you’re changing from one customer service system to another, it takes

It’s the little things—how a small business can offer big support

August 27, 2014

Small businesses are all about performing with grace under pressure. There’s a lot of pressure—having to attract new customers, scale with growth, tackle operational and

Drive your brand to success with proactive chat support

August 26, 2014

The importance of proactive chat support cannot be underestimated. Part of Zendesk’s chat offering is a Triggers feature for engaging important customers

Your competitors are doing it better

August 25, 2014

Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough

10 apps that will make summer last a little longer

August 22, 2014

We’re doing our best to keep this summer going. While these 10 new apps can’t add days to the calendar, they can help you provide your customers with better service than ever

CSM Spotlight: best practices for ticket deflection

August 21, 2014

We’re hosting a discussion in our forums today focused on Best Practices for Ticket Deflection and empowering your customers to use self-service

Zendesk’s Time Tracking app: exactly what it sounds like

August 19, 2014

Knowing where and how to improve the efficiency of your support team can certainly be challenging. You need visibility into your support data in a way that’s meaningful and

Tip of the week: improve your Help Center with dynamic content

August 18, 2014

In the latest tip of the week, I’m going to show you how to create a Dynamic Content item to dynamically change your Help Center’s design based on the customer’s language

Zendesk Benchmark report: saying please and thank you matters

August 13, 2014

The latest Zendesk Benchmark report is here! This report for the 2nd quarter of 2014 shows why you should end an email to a customer with “yours sincerely” but never “best wishes”

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