Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 51

Agent feedback: putting the pieces together Article

Agent feedback: putting the pieces together

When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance

Key factors for a good omnichannel strategy Article

Key factors for a good omnichannel strategy

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps…

Reduce customer effort with great service Article

Reduce customer effort with great service

Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it

Forrester: Engagement Costs Continue To Rise Even With Digital Article

Forrester: Engagement Costs Continue To Rise Even With Digital

Facebook, Snapchat, Instagram, Messenger, LinkedIn, WhatsApp, WeChat—we have a seemingly ceaseless number of ways to communicate.…

5 dating questions you should ask your customers Article

5 dating questions you should ask your customers

Customer relationships aren’t that different from your romantic ones. You spend time getting to know a…

Base tips & tricks #3: everything you need to know about the Base mobile app Article

Base tips & tricks #3: everything you need to know about the Base mobile app

In this post, we're bringing to light the key differences and little-known features that you may not be aware of within our Android and iOS mobile apps.

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help…

So you got an angry response to a cold outreach. Here’s what to do next Article

So you got an angry response to a cold outreach. Here’s what to do next

Your action plan for dealing with angry cold outreach responses should include two facets: how you will (or won’t) respond to the prospect and how you’ll change outreach going forward.

Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict. Article

Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.

Amy Gallo loves conflict. So much so that she believes a manager has a duty to…

How Zendesk customers benefit from self-service Article

How Zendesk customers benefit from self-service

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…

AI is what dreams are made of. Just ask Disney. Article

AI is what dreams are made of. Just ask Disney.

We talk a lot about artificial intelligence and the impact AI will have on our culture…

First reply time: 6 tips to deliver faster customer service Article

First reply time: 6 tips to deliver faster customer service

Customers expect quick responses, and with the right tools, you can be both fast and helpful.

Keep support knowledge fresh and useful Article

Keep support knowledge fresh and useful

Knowledge is the product that your support team owns and builds every day

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister Article

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister

Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…

Sales and support: Collaborating to increase growth Article

Sales and support: Collaborating to increase growth

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

You can be an Ugly American, even in America Article

You can be an Ugly American, even in America

While many of us try and fight the Ugly American stereotype abroad, we have no problem…

Making the most of an NPS survey Article

Making the most of an NPS survey

What can an NPS survey tells you about your customer experience?

How to improve your sales process Article

How to improve your sales process

5 benefits of turning know-how into knowledge Article

5 benefits of turning know-how into knowledge

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

How to support your robot co-worker Article

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…