Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for the event, we talked with him about how employee happiness translates to customer happiness
I am sure we all have experienced the anxious customer. The one that emails you a question and wants an answer five minutes later
While an interview provides a great opportunity to learn about a customer service job candidate’s skills and abilities, it’s equally, if not more important, to make sure that they are also a good match for your organization
We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration
The custom fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy and inspiring, cool and calm, or even over-the-top
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and everyone wears a few hats. The unique thing about SaaS companies is
Today, we’re happy to introduce Zendesk Labs to the Apps Marketplace: a testing ground where customers can find and enable experimental apps!
For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results
Flextime was originally developed to deal with problems caused by transit times during peak hour and to attract and retain staff with family commitments. It grants workers greater flexibility in starting and quitting times while maintaining a core time they are present in the office.
We’re hosting a discussion in our forums focused on analyzing metrics and data to improve your customer experience