Because newsletters can be fun

Happy Employees Means Happy Customers: Q&A with Dave Murray

August 12, 2014

Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for the event, we talked with him about how employee happiness translates to customer happiness

Community tip: find your repeat customers

August 11, 2014

I am sure we all have experienced the anxious customer. The one that emails you a question and wants an answer five minutes later

Ask the right questions: conducting a customer service job interview

August 7, 2014

While an interview provides a great opportunity to learn about a customer service job candidate’s skills and abilities, it’s equally, if not more important, to make sure that they are also a good match for your organization

What beat poets and Zendesk have in common

August 6, 2014

We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration

Tip of the week: express yourself with email fonts

August 4, 2014

The custom fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy and inspiring, cool and calm, or even over-the-top

Apps every SaaS company needs

July 31, 2014

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and everyone wears a few hats. The unique thing about SaaS companies is

Introducing Zendesk Labs

July 30, 2014

Today, we’re happy to introduce Zendesk Labs to the Apps Marketplace: a testing ground where customers can find and enable experimental apps!

Tip of the week: un-Google your Help Center

July 28, 2014

For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results

Improve employee productivity with flextime

July 24, 2014

Flextime was originally developed to deal with problems caused by transit times during peak hour and to attract and retain staff with family commitments. It grants workers greater flexibility in starting and quitting times while maintaining a core time they are present in the office.

CSM Spotlight: Analyzing the metrics that matter

July 24, 2014

We’re hosting a discussion in our forums focused on analyzing metrics and data to improve your customer experience

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