Because newsletters can be fun

Making it last in the new era of customer relationships

July 23, 2014

Customer relationships have risen far beyond the call center to become an integral and necessary part of a successful business

Take it or leave it? What help desk data should you migrate?

July 22, 2014

There are a number of steps to take to know what help desk data is important to migrate, and what isn’t

Responding to fan outrage: the best way to say “I’m sorry”

July 16, 2014

The video game industry has seen a seismic business shift over a relatively short period of time: Just a few years ago

Helping HR create strong relationships

July 16, 2014

Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value

Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha

July 15, 2014

Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts

Tip of the week: make your email look more like email

July 14, 2014

The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?

The Customer Service Cup: Argentina vs Germany

July 11, 2014

Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?

How to build a winning IT strategy

July 8, 2014

Focus not only on numbers and ROI and costs, but on a user-centric approach

Tip of the week: HTML in custom ticket field descriptions

July 7, 2014

For a number of reasons, you may want to format your custom ticket field descriptions using HTML. Perhaps you’d like to update the styling, font sizes or colors, or

Partnership–and Pride–in our community

July 3, 2014

Zendesk is working with our neighbors to build stronger communities

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