Customer relationships have risen far beyond the call center to become an integral and necessary part of a successful business
There are a number of steps to take to know what help desk data is important to migrate, and what isn’t
The video game industry has seen a seismic business shift over a relatively short period of time: Just a few years ago
Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts
The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?
Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?
Focus not only on numbers and ROI and costs, but on a user-centric approach
For a number of reasons, you may want to format your custom ticket field descriptions using HTML. Perhaps you’d like to update the styling, font sizes or colors, or
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