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4 min read
22 customer service videos for 2024
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
Article
8 min read
The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…
Article
5 min read
7 tips to get your support teams through the pandemic (and beyond!)
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
Article
12 min read
7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Article
9 min read
6 companies tackling social justice and inspiring customers
As many as 70 percent of consumers want brands to take a stand on social and…
Article
4 min read
Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Article
1 min read
Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article
8 min read
How to ask for a mental health day from work—because we all need one
The day is coming when employees will be shocked to learn that their predecessors couldn’t just…
Article
13 min read
5 methods for measuring customer satisfaction
Measuring customer satisfaction is critical to growing your business. Here are the key metrics to track.
Article
9 min read
Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
Article
8 min read
Design in Health helps solve for a better patient experience, from testing sites to nursing homes
Before COVID-19, Design Institute for Health (DIH) at the University of Texas was already reimagining healthcare…
Article
8 min read
More context leads to better chatbots—and better conversation
We’ve all been there. Bounced around to different departments, put on hold, shifted from agent to…
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8 min read
Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
Article
7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk—at your service.
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