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Article
5 min read
Stop for a CX moment—3 companies taking a human approach
For some of us, sheltering-in-place may not have a clear end in sight. For all of…
Article
9 min read
13 strategies for scaling customer support teams successfully
One challenge of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support without sacrificing quality.
Article
6 min read
Startup Central — Tips for leading with compassion with Bunch.ai and monday.com
How managers can lead with compassion during difficult times.
Article
6 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Article
15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'
A few months in to what remains a very strange way of living, we know a…
Article
8 min read
The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
Article
3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
Article
9 min read
6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
Article
15 min read
What's my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
Article
8 min read
How to connect with your silent customers
Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…
Article
5 min read
Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Article
7 min read
Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
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