Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 54
Learn how to overcome forecasting anxiety by using a data-guided process: from giving your scoring strategy a tune-up to measuring across conversion points, these strategies will help you build a solid sales forecasting model.
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Think of your sales-process as a road trip and your sales stages as stops along the way. Create a road map to help your reps turn deals into customers.
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…
Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…
A few years ago, a study was released that most people remember, erroneously, as “The 36…
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
How do you attract top-notch talent, engage your staff like never before, bring in more customers,…
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
If you haven’t yet seen Sorry to Bother You, it artistically and absurdly illustrates the very…
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
Turn leads into customers by providing value and creating a relationship with these five customer-centric sales lead generators.
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Racism embarrasses a major corporation; the company takes public steps to make amends; rinse, repeat. It’s…
Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.
Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented