Because newsletters can be fun

Nine new additions to the Zendesk tool belt

July 1, 2014

This month we’re happy to bring you 9 great new integrations that help you do everything from initiating a face-to-face chat with your customers to transferring content from Zendesk to wordpress

Tip of the week: agent collision detection

June 27, 2014

Agent collision detection is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket

Zendesk through the lens of Laughing Squid’s Scott Beale

June 27, 2014

Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented

Transform your data into something more meaningful

June 26, 2014

Today we’re happy to introduce a better way to make sense of your data: Zendesk Insights. Businesses who use Insights are more efficient and provide better support to their customers

CSM Spotlight: how Zendesk uses Zendesk for support, part 2

June 26, 2014

Ever wonder how Zendesk uses Zendesk internally?

How Real-time Customer Feedback Helps your Agents Improve Faster

June 25, 2014

Seeking feedback throughout the support process is essential to high-quality customer support

Use your phone for more than pictures of lunch: tips for screening job candidates

June 24, 2014

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the person responsible for hiring new support staff in your organization, this is something you’ll be doing regularly

Tip of the week: test your apps in real time

June 23, 2014

Developing Zendesk Apps without being able to test changes to your code in real time is painful. To help alleviate this, Zendesk built Zendesk App Tools (ZAT)

How to create raving fans with legendary customer service

June 19, 2014

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it. Without going into a book analysis, the problem is clear: there can be two types of raving fans.

What customer service and content marketing can learn from each other

June 18, 2014

Lately we’ve been wondering why there isn’t more collaboration between content-producing marketing teams and customer support and documentation teams. After all, both share a broad agenda

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