You’ve survived the awkward teenage years. Your customer base and headcount are steadily expanding, and you’re busy building out new teams across the organization. Everything is on the upswing
Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization options to meet your business needs. For most companies, support resources are finite and smart investment of those resources into the right customers will yield the greatest returns
The secret sauce to any great customer service and support organization is the people who work in it.
To celebrate the recent release of Practical Zendesk Administration’s 2nd edition, today we turn the blog reins over to Anton de Young, who manages our documentation and training teams, and who is more commonly found in our Help Center
After years of training and perfecting their skills, the world’s mightiest champions have come from every continent, every corner of the globe (do globes have corners?) to face each other on the playing field to determine one thing: which country will win the Customer Service Cup?
One of the things that I have struggled with as a business owner (I teach music on the side) is finding a way to quickly, elegantly, and efficiently track my customer information, and capitalize on this data to provide a more elegant and personalized experience for my customers
People today expect more agility and mobility in applications. Not just in their personal lives, but also at work. Yet corporate IT projects have rarely been designed with the user’s needs in mind
Today, social customer service is a must. Find great tips on caring for your customers via social media
Michel Falcon will be joining Zendesk for a live webinar on June 17th. To prepare for the event, we talked with Michel about the most important customer experience lessons he’s learned
Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top