Latest stories
Page 55
Article
8 min read
How to connect with your silent customers
Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…
Article
5 min read
Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Article
7 min read
Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article
3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
Article
5 min read
Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
Article
10 min read
Zappos' 'Customer Service for Anything' is a very human experience
As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…
Article
6 min read
Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
White Paper
1 min read
How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
Article
6 min read
Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
Article
5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article
10 min read
How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…
Article
3 min read
How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
Article
5 min read
Stop for a CX moment—actionable advice from industry leaders
As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing…
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