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Nine new Zendesk integrations

May 30, 2014

This has got to be a new record! Today we’re happy to share nine great new additions to the Zendesk tool belt

Meet the ticket monsters of customer service

May 29, 2014

All who have chosen the honorable path of customer service have encountered these tickets [SlideShare]

How are you? I’m omnichannel

May 27, 2014

Omnichannel customer service, because we use a lot of channels

Meet the new face of chat

May 21, 2014

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim Chat is now integrated with your Zendesk—bringing you and your customers a better chat experience to the beautifully simple Zendesk interface you call home

CSM Spotlight: how Zendesk uses Zendesk for support

May 21, 2014

Here at Zendesk, we naturally have more experience using the Zendesk application to run our customer service than virtually anyone. As we’ve grown, we’ve adapted our own Zendesk to support

Helping IT make connections

May 21, 2014

We all have customers, and we’re all customers

Community tip: keeping an eye on your data

May 19, 2014

In the latest tip of the week. we’ll learn how to build custom Zendesk reports and keep track of important customer service metrics

The art of customer satisfaction

May 16, 2014

We are in the midst of a “consumer awakening”; a radical shift in the way consumer expect to interact with brands. Mobile technology has transformed the way consumers live their lives

Zendesk debuts on the New York Stock Exchange

May 15, 2014

Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees

The customer service resume checklist

May 14, 2014

Finding the right customer service talent is no simple task. As part of our series, How to Hire the Best Customer Service Reps, we put together this handy checklist that will help you the sort through that pile of resumes

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