Here at Zendesk we're big fans of Get Satisfaction. If you don't know about them already, Get Satisfation is crowdsourced support, or people-powered customer service as they put it themselves. They provide a platform for consumers to come together around products or services to discuss and help each other. In many instances the sheer volume […]
We’re back in San Francisco for another meet-up for Zendesk customers, partners, friends and fools. This year we’re co-hosting with our friends from Get Satisfaction. Looking forward to seeing you at The Brick House Cafe in SOMA on Wednesday July 1st from 6-8pm. As always please RSVP via the Facebook event page.
Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab with something even better: Web Widget. We’re pretty psyched to announce a new mobile feedback tab that you can embed in your iPhone and Android apps. Zendesk has had a Web feedback tab for a while now. It enables […]
On Thursday June 18 we hope to see all Danish customers, partners, friends and fools for our first actual Copenhagen meetup, which will also be a farewell to Copenhagen from the three founders Alexander Aghassipour, Morten Primdahl and Mikkel A. Svane, as we’re joining our US crew in the new headquarters in Boston. Please join […]
This weekend will bring some nice new features for Zendesk and in general June will be packed with announcements. Anticipating the new features, don’t forget to check out some of the latest announced product additions and features. Early april we announced enhancements to the Reporting capabilities, new widgets and a new features called pass-through email. […]
On this quiet and uneventful Memorial Day we hereby offer a sneak peek at the new Boston Zendesk headquarters, where the sun always shines, and the buddha machines quietly hum in harmony as tickets are being resolved and new features being designed.
Together for the first time. Zengirl and Zenbaby presenting the new Zendesk Buddha Machine version 2. With new tunes, pitch control, slimmer packaging and an even greener Zendesk green. Share your Zenfessions to get your own ZBM2!
Last month’s meetup in Wellington was a lot of fun and splendid networking in this beautiful city. We want to thank our good friends, customers, partners and other aficionados for turning up, here amongst the guys from Xero, Madefromnewzealand.com, Silverstripe, Ponoko and everybody else. Great seeing you. Next up: Sydney, Melbourne, Hamburg, London, Amsterdam, Copenhagen, […]
Big day today for the Zendesk team. We're announcing our Series A investment by Charles River Ventures, opening of our new Boston headquarters and that Zendesk now has 1,000 customers sharing the good help desk karma, here amongst Twitter, MSNBC, Condé Nast Publications, Scribd, Rackspace Cloud and John Lewis Plc. On the last day of […]
Follow @primdahl and @staugaard to find and meet the Zendesk team at this year’s Railsconf.
“We implemented Zendesk to 90% of how we us it now in the first 2 hours of testing it. It worked so well in the tests, I was able to roll it out to our customers at our yearly user conference the next week. I have nothing but rave reviews from both our clients and […]
If you haven’t had the opportunity to visit the beautiful city of Wellington yet, now’s your chance as we’re having a Zendesk meetup on Thursday, April 30, from 5:30pm to 7:30pm at the Eclipse Restaurant & Bar. As always we hope to see our local customers, partners, friends and fools. Please RSVP via the event’s […]
Join us at Barcamp Boston, April 25-26, 2009 at MIT. Zendesk is a Platinum sponsor and we’re looking forward to meeting the Boston developer community in our search for new talents for Zendesk. If you want to learn more about what we offer at Zendesk and what we do, ping us at firstname.lastname@example.org, and we’ll […]
Our reporting engine has seen a slight overhaul this weekend and can now provide a more slick reporting interface with faster Flash based charts you can zoom into and retrieve more visual data from. And by popular demand we now support up to eight data series in each chart.
UK based ShopDev has just released a Zendesk Remote Authentication script for CubeCart V4. CubeCart is an “out of the box” ecommerce shopping cart software solution based on PHP & MySQL. ShopDev is one of UK’s leading skin providers for the CubeCart platform and are releasing the remote authentication script for all CubeCart customers. From […]
It's been some months since we launched our Clickatell Target in Zendesk, but we haven't really promoted the functionality. The Clickatell Target in Zendesk allows you to send out SMS Service Alerts to one or several phone numbers directly from a Zendesk trigger. So if you have people on duty but off site that do […]
We admit it. We’re suckers for these compliments. We love to make our customers look great just as much as they love their help desk. As more and more business moves online so does your need for providing excellent online customer care. Zendesk can help you look great online.
Two weeks ago Tweeters from 202 cities all over the world got together for an evening of fun and to raise money and awareness for charity: water. So far more than $250,000 have been collected for the cause, and the organizers are still counting. Get the latest update on the Twestival site. Zendesk was a […]
If you’re in San Francisco tomorrow, Zendesk friends and fools will meet at Medjool from 6-8pm. And you’re welcome too. See you then.
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch or Welch your Zendesk help desk can too. Initially we will launch Spanish, Chinese and Danish language support, but additional languages are following soon thereafter. Zendesk i18n is a crowdsourced project, which means that you can make your own […]
It’s no longer a secret that Twitter is using Zendesk for their online support. The romance started in the summer of 2008 and Twitter has gradually rolled out Zendesk in more and more areas until they announced earlier this month, that Zendesk is now the official support platform for Twitter. In their blog post The […]
Since we launched the Zendesk Buddha Machine Wall back in December, the little wall of soothing music has received quite some attention and is now one of the most visited pages on Zendesk.com. It’s been mentioned in the New Yorker, not once, but twice, and been the subject of many blog posts like this and […]