Its no secret that help desks can always improve on how, and how rapidly, they respond to their customers inquiries. But in the age of instant gratification across a growing array of customer feedback channels, it can be easier said than done. Here are a few handy tips on how to enhance your help desks […]
Your call may be recorded to ensure quality customer service. Pretty much every call to a customer service help desk starts with this greeting—so commonplace these days that it nearly fades into the dial tone. But is your call in fact being recorded, and is that really ensuring quality customer service? According to call center […]
Anyone who gets a call from someone claiming to be from McDonald’s, who is seeking personal or financial information, should hang up the phone and contact the company immediately. Looks like the fast-food company experienced a data breach either today or over the weekend (it’s not saying exactly when the breach occurred.) According to ABC […]
It’s understandable to walk into any business and have an associate ask if you need help. But what about those times where you politely say no, continue along your way, only to have a stream of employees follow-up with a request to help. Or who out there has been harangued by an overly eager associate […]
Right now, you still have time to do all your holiday shopping online and have everything arrive on time, without having to pay for rush rates. By that token, you also have time to hit all the stores and have everything wrapped and ready-to-go on the big day. So which option is the right for […]
For anyone who has spent the last few weeks living under a rock and not reading or watching the news, it may come as a surprise to hear that the TSA has caused something of a controversy with its introduction of new machines, so-called backscatter units, that give the operator a full and intimate view […]
Triggers are business rules that are automatically executed in response to certain events that have occurred on a particular ticket. For instance, lets say you want to send an automatic email to a customer when you solve their ticket. You set up a trigger to do that. Triggers are also extremely helpful in streamlining your […]
Seems like 2010 is the year of the sweater deal, with retailers everywhere offering knits at rock-bottom prices. SmartMoney says that demand for cozy tops is high, noting that a study of teens given $100 to spend in a mall chose sweaters above anything else. But not all cheap sweaters are created equal while […]
The National Retail Federation has announced its annual top ten list of retailers for customer service and, it turns out, we really really like shopping from home. Among the list were online giants Amazon, Overstock.com and Zappos, as well as Lands End, L.L. Bean, and QVC. Perennial favorite Nordstrom, J.C. Penny and Kohls were the […]
Ok. So things have been going from bad to worse to really, really %$#*&-up for Vitaly Borker ever since the New York Times reported that the Russian-born DecorMyEyes.com magnate purposely intimidated and harassed customers because he discovered that rampant bad publicity catapulted his business to the top of Google search engines. First, Google re-programmed its […]
Have the holidays put you in a charitable mood? It has for a number of companies who are opting to use December’s notoriously high-octane shopping season to launch marketing campaigns with social good tie-ins. Some of the more creative campaigns include Amexs Small Business Saturday, which both promoted small businesses and included a corporate donation […]
Ah, the hunt for the Christmas tree. If your familys visions of warm togetherness usually gives way to the reality of cold parking lots littered with Charlie Brown-like specimens, you might be interested in a new model for tracking down the tannenbaum. The Boston Globe reports that, to bolster flagging sales of real trees and […]
They like Disney! All of its 100 million Facebook fans really, really like Disney! Mashable reported that on Dec. 4, the Walt Disney Company added its 100 millionth Facebook Like across its many brand, property and character pages. Fans of the main Disney Facebook page receive everything Disney we can think of from past, present, […]
“With Zendesk, were hoping to build a vibrant online community among our customers, increasing their satisfaction while saving us time.” Peter James, Head of Propaganda and Propagation Carbon Guerrilla is passionate about helping businesses record, track, and manage carbon emissions. The companys cloud-based solution allows companies to access a powerful, scalable system designed to accurately […]
In today’s social network powered society, keeping an eye on what your users are saying online has never been more relevant. Often, your most vocal users are the ones with the biggest following or most friends (at least on Twitter and Facebook)… and they make it very clear when something makes them unhappy. Zendesk recognized that and wanted to make […]
Businesses live by the rule that the customer is always right. There are exceptions, of course. The Milwaukee-Wisconsin Journal Sentinel reported that on Nov. 29, just as the season of peace on earth and good will toward men was getting under way, a 37-year-old woman pushed a 100-year-old (yes, 100) Wal-Mart greeter. What had the […]
Dear Customers, Colleagues, and Friends, Today, we’re excited to share the great news that we have raised $19M in our third series of venture capital. The round was led by Matrix Partners, and we’re happy to welcome Matrix partner Dana Stadler to our board. $19M is a big chunk of money, and the obvious question […]
2015 update: You may have noticed this blog post is pretty old. Fortunately, our integration with Salesforce is much more up to date. Read more about the Zendesk-Salesforce integration. Today we are excited to announce at Dreamforce 2010, our new generation of Zendesk for Salesforce integration! Now, companies can gain a more holistic view of […]
Contrary to the stereotypical image of a person happily haggling for a less-than-sticker price on a new car, a survey from JD Power shows that new-car buyers are driven more by the way they are treated at a dealership than by the price of the car. The study, an analysis of the new-vehicle purchasing experience, […]
