That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 56

How to structure product support
Preparing agents and triaging tickets are especially important when it comes to structuring product support

5 productivity hacks anyone can do
Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…

Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

Customer service in the sharing economy: a delicate balance
The sharing economy is a whole new beast. This is the economy by which people use…

Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Other vendors to consider for modern analytics and BI
While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

How to cancel your CRM
Ready to break up with your CRM, but not sure how? We've got you covered.

7 experts share top sales predictions for 2019
To help you plan for 2019, we asked seven experts to offer their predictions of top sales trends this year and ways that sales managers can respond.

Stemming the loneliness epidemic one interaction at a time
As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

The 42 best sales books of all time
Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.

The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…

Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience

How to forecast sales: sales forecasting methods and models
Sales forecasting is a key component of any business. Implement correct sales forecasting techniques to improve your business decisions.

Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…

How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves

One-minute meditations to help you reset
It always sounds lame when someone tells you to deal with stress by taking a few…

How to handle a difficult customer
No matter how much time you spend delivering good customer service, it’s important to remember you…