Zendesk is back on the West coast and is inviting all Zendesk lovers and aficionados, customers and partners in southern California to meet up at the W Hotel in San Diego on Tuesday, August 25th, 6-9pm. As always the bar tab is on Zendesk. Please RSVP via the Facebook event page. Thank you and see […]
Heavily inspired by the article “How to be a Buddha Boss” from Swedish web site Chef.se hereby five rules for the Karma Agent sharing the good help desk karma, providing enlightened customer support: 1. Stop up from time to time. Shut down and breathe. 2. Be there. Enjoy the moment. 3. Relate to people. All […]
Zendesk offers an easy and convenient way for you to set up your help desk so that it resembles your web site’s look and feel. You can change the colors, the favicon, the logo, the naming and even the customer-facing language. And it can all be done in seconds. But sometimes that’s not enough and […]
“There is a happy ending after the tale of woe and despair. If you’re a software company that needs to offer customer support and link to your own systems, read on! Our tale starts with an over-worked programmer, Clive, doubling up as support agent, slaving away on the helpdesk…” That’s how the Zenfession from Paul […]
From August 1st you can nominate a company or support agent for outstanding customer support or service by filling out the nomination form at the 2009 Support Awards web site. The winner will receive the coveted R.E.C.S.S. (Recognition for Excellence in Customer Support and Service). SupportAwards.org was established to give recognition to Customer Support/Service departments […]
Zendesk customers span the world. During the month of June we invited customers from eight cities in six countries to a local Zendesk meet-up, giving everybody a chance to meet and greet, exchange ideas, concepts and feature ideas, and least but not last have a good time with drinks and snacks. Here are a few […]
Here at Zendesk we're big fans of Get Satisfaction. If you don't know about them already, Get Satisfation is crowdsourced support, or people-powered customer service as they put it themselves. They provide a platform for consumers to come together around products or services to discuss and help each other. In many instances the sheer volume […]
We’re back in San Francisco for another meet-up for Zendesk customers, partners, friends and fools. This year we’re co-hosting with our friends from Get Satisfaction. Looking forward to seeing you at The Brick House Cafe in SOMA on Wednesday July 1st from 6-8pm. As always please RSVP via the Facebook event page.
Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab with something even better: Web Widget. We’re pretty psyched to announce a new mobile feedback tab that you can embed in your iPhone and Android apps. Zendesk has had a Web feedback tab for a while now. It enables […]
On Thursday June 18 we hope to see all Danish customers, partners, friends and fools for our first actual Copenhagen meetup, which will also be a farewell to Copenhagen from the three founders Alexander Aghassipour, Morten Primdahl and Mikkel A. Svane, as we’re joining our US crew in the new headquarters in Boston. Please join […]
This weekend will bring some nice new features for Zendesk and in general June will be packed with announcements. Anticipating the new features, don’t forget to check out some of the latest announced product additions and features. Early april we announced enhancements to the Reporting capabilities, new widgets and a new features called pass-through email. […]
On this quiet and uneventful Memorial Day we hereby offer a sneak peek at the new Boston Zendesk headquarters, where the sun always shines, and the buddha machines quietly hum in harmony as tickets are being resolved and new features being designed.
Together for the first time. Zengirl and Zenbaby presenting the new Zendesk Buddha Machine version 2. With new tunes, pitch control, slimmer packaging and an even greener Zendesk green. Share your Zenfessions to get your own ZBM2!
Last month’s meetup in Wellington was a lot of fun and splendid networking in this beautiful city. We want to thank our good friends, customers, partners and other aficionados for turning up, here amongst the guys from Xero, Madefromnewzealand.com, Silverstripe, Ponoko and everybody else. Great seeing you. Next up: Sydney, Melbourne, Hamburg, London, Amsterdam, Copenhagen, […]
Big day today for the Zendesk team. We're announcing our Series A investment by Charles River Ventures, opening of our new Boston headquarters and that Zendesk now has 1,000 customers sharing the good help desk karma, here amongst Twitter, MSNBC, Condé Nast Publications, Scribd, Rackspace Cloud and John Lewis Plc. On the last day of […]
Follow @primdahl and @staugaard to find and meet the Zendesk team at this year’s Railsconf.
“We implemented Zendesk to 90% of how we us it now in the first 2 hours of testing it. It worked so well in the tests, I was able to roll it out to our customers at our yearly user conference the next week. I have nothing but rave reviews from both our clients and […]
If you haven’t had the opportunity to visit the beautiful city of Wellington yet, now’s your chance as we’re having a Zendesk meetup on Thursday, April 30, from 5:30pm to 7:30pm at the Eclipse Restaurant & Bar. As always we hope to see our local customers, partners, friends and fools. Please RSVP via the event’s […]
Join us at Barcamp Boston, April 25-26, 2009 at MIT. Zendesk is a Platinum sponsor and we’re looking forward to meeting the Boston developer community in our search for new talents for Zendesk. If you want to learn more about what we offer at Zendesk and what we do, ping us at email@example.com, and we’ll […]
Our reporting engine has seen a slight overhaul this weekend and can now provide a more slick reporting interface with faster Flash based charts you can zoom into and retrieve more visual data from. And by popular demand we now support up to eight data series in each chart.
UK based ShopDev has just released a Zendesk Remote Authentication script for CubeCart V4. CubeCart is an “out of the box” ecommerce shopping cart software solution based on PHP & MySQL. ShopDev is one of UK’s leading skin providers for the CubeCart platform and are releasing the remote authentication script for all CubeCart customers. From […]
It's been some months since we launched our Clickatell Target in Zendesk, but we haven't really promoted the functionality. The Clickatell Target in Zendesk allows you to send out SMS Service Alerts to one or several phone numbers directly from a Zendesk trigger. So if you have people on duty but off site that do […]
We admit it. We’re suckers for these compliments. We love to make our customers look great just as much as they love their help desk. As more and more business moves online so does your need for providing excellent online customer care. Zendesk can help you look great online.