Skip to main content

Latest stories

Page 56

Article
6 min read

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

Article
4 min read

Stop for a CX moment—4 lessons from leaders guiding their teams through change

There’s no predetermined “right” way to run a business during a global pandemic. Over the last…

Article
5 min read

We use self service to decrease ticket volume, and you can too

Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.

Article
2 min read

Answer Bot® is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

Article
6 min read

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

Article
16 min read

What is knowledge management? A guide for 2024

Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.

Article

6 tips for creating mobile-friendly emails

Mobile optimization is an important part of any business success strategy

Article
9 min read

What we can learn from our veterans about resiliency and connection

Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…

Article
7 min read

Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi

I had the pleasure to sit down with Moe AlKadi, co-founder and CEO of Sibly, and…

Article
7 min read

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

Article
9 min read

The best knowledge management system examples and types

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Article
12 min read

Consumer trends during The Great Reset: How do we want to move forward?

As governments and businesses talk about how to open back up after shelter-in-place orders, there’s a…

Article
2 min read

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Article
12 min read

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Article
5 min read

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.