All webinars have been moved here. Original Webinar Date: December 8th, 2010 Founded in 2007, Postbox helps you get organized! Based in SF, Postbox provides lightning-fast message searches, smarter and more intuitive views, and tools that help add helpful order to any inbox that has ever experience disorder. Postbox works behind the scenes to catalog […]
Plenty of companies do. He’s going to make half a million dollars next year by acting as a human billboard. Jason Sadler, 28-year old founder of I Wear Your Shirt, may not technically be a celebrity, but he has spent the last two years tweeting, YouTubeing, Facebooking, and generally influencing consumers via social media by […]
Resolving your customers’ issues quickly and effectively is the goal of every customer support team, but it’s only telling you half the story. Sure, you got the job done, but do you really know if that was enough to make your customer’s experience everything it could and should be? Can you really say if the […]
Savvy retailers this holiday season are taking advantage of the millions of consumers now using social media on a daily basis. The most innovative brands are seeing their brick-and-mortar and online sales increase and brand affinity rise as they use Facebook, Twitter, Groupon, Foursquare, and more to reach their best customers, who in turn spread […]
Retailers are walking a fine line this year between offering customer-friendly return policies and protecting themselves from fraud. On one hand, they want to entice shoppers, but on the other hand there has been a massive increase in what the National Retail Federation calls return fraud- a recent NRF survey found that retailers expect $3.7 […]
It might seem like one of the few places to escape ever-present advertising is within the pages of a good book. But with the increasing popularity of e-readers, marketers are coming up with ways to insert ads into the reading experience, which was once unappealing to marketers due to the longevity of books. While readers […]
When your website isn’t helping your customers find answers, they turn to each other for help – so brand strategist Valeria Maltoni poses this question in her Conversation Agent blog: “How can you change the customer experience so that your business is part of the positive conversation and solution?” She recommends really listening to the […]
Consumers are increasingly opting out of direct mail and signing up for do not call lists, so whats a marketer to do? According to AdAge, one of the best ways to reach these unreachable consumers is by turning the call center into a revenue center training reps to become brand ambassadors and measuring their […]
This year, we’re actually not too frustrated by the holiday buzz and have been out and about, braving the crowds, hitting the stores, and hunting down sugar plums. Our journey, not surprisingly, has brought us face-to-face with all kinds of customer service dilemmas and conundrums. So it was an absolutely perfect coincidence when we ran into, who […]
Swiss bank UBS thinks issuing its employees a 43-page dress code will enhance their bankers image with customers, hoping to regain consumer confidence by encouraging neutral colors and discreet makeup and forbidding visible panty lines and garlic breath. By requiring employees in five test branches to color their roots and choose tie knots that enhance […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Every Thursday, Zengage brings […]
Still trying to find a gift for that impossible-to-shop-for person on your list? Sign up with members-only online shopping site Gilt.com and you may be in luck. The website is partnering with VW for a special flash sale, offering one 2011 Jetta, today through the 17th at the low low price of $5,995 ($10,000 off the […]
Its no secret that help desks can always improve on how, and how rapidly, they respond to their customers inquiries. But in the age of instant gratification across a growing array of customer feedback channels, it can be easier said than done. Here are a few handy tips on how to enhance your help desks […]
Your call may be recorded to ensure quality customer service. Pretty much every call to a customer service help desk starts with this greeting—so commonplace these days that it nearly fades into the dial tone. But is your call in fact being recorded, and is that really ensuring quality customer service? According to call center […]
Anyone who gets a call from someone claiming to be from McDonald’s, who is seeking personal or financial information, should hang up the phone and contact the company immediately. Looks like the fast-food company experienced a data breach either today or over the weekend (it’s not saying exactly when the breach occurred.) According to ABC […]
It’s understandable to walk into any business and have an associate ask if you need help. But what about those times where you politely say no, continue along your way, only to have a stream of employees follow-up with a request to help. Or who out there has been harangued by an overly eager associate […]
Right now, you still have time to do all your holiday shopping online and have everything arrive on time, without having to pay for rush rates. By that token, you also have time to hit all the stores and have everything wrapped and ready-to-go on the big day. So which option is the right for […]
For anyone who has spent the last few weeks living under a rock and not reading or watching the news, it may come as a surprise to hear that the TSA has caused something of a controversy with its introduction of new machines, so-called backscatter units, that give the operator a full and intimate view […]
Triggers are business rules that are automatically executed in response to certain events that have occurred on a particular ticket. For instance, lets say you want to send an automatic email to a customer when you solve their ticket. You set up a trigger to do that. Triggers are also extremely helpful in streamlining your […]
Seems like 2010 is the year of the sweater deal, with retailers everywhere offering knits at rock-bottom prices. SmartMoney says that demand for cozy tops is high, noting that a study of teens given $100 to spend in a mall chose sweaters above anything else. But not all cheap sweaters are created equal while […]
