That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 57

Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Content Cues: How artificial intelligence can help improve customer support
Staying on top of knowledge management for help centers can be tricky, but it's a lot…

How to get sales and customer service teams working together
Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.

Questions to ask when staffing chat
Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

Is it time to redefine wellness in the workplace?
Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…

Quantifying the business impact of customer service
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Should you hire for potential and attitude, or experience?
Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…

Bite Squad perfects orders with smart, personalized support
The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

What will we leave behind for the underrepresented in tech?
Women are able to vote, drive, own property, pursue almost any career they want, raise a…

How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…

Top 18 customer service metrics to measure
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

How to implement proactive customer service, and examples of companies that did
Trust in institutions is at an all-time low. With spam galore, data privacy in question, and…

The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…

Agility and the total cost of the customer experience
Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…

60+ customer service terms and definitions: the ultimate glossary
Find out the key terms every customer support agent should know with this easy-to-use customer service glossary.