It’s a bit of a brain teaser. A company touts itself as being customer-centric, but that doesn’t mean it can always guarantee flawless customer service. Though it’s easy to think one would automatically guarantee or lead to the other, customers are too much of a wildcard to make it so. “To be clear, customer-centric doesnt […]
Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: One day youre in, the next day youre out. Auf Wiedersehen. So whats a company to do to keep the fashionistas coming back time and time again? Online fashion hub ModCloth stays hip, happening, and fresh by putting a heck […]
Over on the Hunch blog, the results of 32,000 survey responses regarding peoples preferences for window or aisle seats on flights have been dissected. From a seemingly simple question, Hunch was able to draw conclusions about the socio-economic factors that come into play when determining preference with regards airplane seating to summarize the findings, […]
Congratulations to @forestanderson, @j_jahn, @ktmparts, and @andyjgarrett who entered the exciting contest we kicked off on Thursday, Nov. 18 that offered participants the chance to win iPads, AppleTVs, and more. All that @j_jahn had to do was name his favorite Zendesk feature (it happens to be that Justin Flitter, our Social Media Manager always keeps him […]
Congratulations to @teachingjane, @maelman, @storefrontapp, and @stevecarlton who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @maelman from OneHub sent us the URL to our “Why You Can’t Ignore Twitter” infographic, which won him an iPod Nano. @storefrontapp also won an iPod Nano […]
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The web introduced a bevy of new competition to brick-and-mortar stores and changed the way in which consumers shopped. People who may have once bought a washing machine from Sears (and Sears only) out of tradition or habit (or maybe […]
Social media sites such as Facebook and Twitter have have provided platforms to major retailers for direct communication and engagement with the customerand the potential for building the kind of loyalty that our grandparents remember (and in some cases, still abide by). But as we uncovered in our social media report card, some retailers truly understand […]
Congratulations to @comptenz, @jennybyham, @livemocha, and @HealthLeap who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @competenz won an iPod Nano for knowing that Scotty Iseri is the creator of ScottyGotAnOfficeJob.com and the videomaker behind the LoveYourHelpDesk.com videos. @jennbyham snagged an AppleTV for correctly […]
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Twas the night before Black Friday When all through the mall The stores were all open, traditionalists appalled The discounts were dangled on weekends before So come Friday, would anyone be at the stores? Visions of Black Friday’s sugarplum deals have danced in shoppers heads every holiday season for years now. For hard-core bargain hunters, […]
We’re hosting a meetup in Montevideo, Thursday, November 25, 2010 at El Pony Pisador de Ciudad Vieja, Bartolomé Mitre 1325 for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 7 to 10 p.m. If you are located in the area or if you are visiting Montevideo, please join us! As always, the bar […]
While the majority of the world is in agreement that Arturo Carvajal, a Miami “doctor” who ate an ENTIRE artichoke (the leaves, prickly growth near the heart, etc.) is kind of a dolt, Clarissa Cruz, a blogger at Inc.com and a Miami native, says it’s not too hard to believe the man had never laid […]
Congratulations to @NetAvanza, @FrankPiotrowsky, @b_noble, and @flippingbook who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @NetAvanza won an iPod Nano for sending over the correct URL that teaches users how to add a customer image header to outgoing emails. @FrankPiotrowsky snagged […]
Original Webinar Date: November 30th, 2010 BigTent is where trusted groups connect online. Founded in 2006, the company is headquartered in San Francisco and hosts a wide variety of groups, including parent, school, hobby, neighborhood and community groups nationwide. Rosa Terrazas, Director of Community Support, says, Zendesk has been a huge time-saver for our staff. […]
Spoiler alert: California health insurance companies fail at customer service. That’s according to a newly issued evaluation by the California Department of Insurance. In the quality report card, Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. received the lowest possible ratings poor for customer service. Aetna Inc. […]
Congratulations to @dreasaez, @coasthotels, and @gotelo who entered the exciting contest we kicked off yesterday that offered participants the chance to win iPads, AppleTVs, and more. @dreasaez won an iPad for guessing Vi elsker kundesupport! translates into “We love customer support!” @coasthotels scored an AppleTV for knowing that Zendesk was founded in Denmark. @gotelo also won […]
This post isn’t just a pat on our back. It’s about how far we’ve come since our humble startup origins, when we were no more than three guys working steadfastly in a loft in Copenhagen on creating simplified and elegant customer support software. That was three years ago. Today, our maturity as an organization is […]
Allison Linn delves into the history of Black Friday, the notorious day after Thanksgiving when Americans work off their turkey-induced comas by hitting the malls. It’s hard to believe that the tradition to shop after Thanksgiving goes all the way back to the Great Depression and FDR. “President Franklin Roosevelt was even pressured to move […]
The 4th Annual Mashable Awards is upon us and we need your vote to win this year’s Best Social Media Customer Service category. It’s easy to do. Simply click the button below: You’ll have to sign in using your Twitter or Facebook account. Next, just enter Zendesk into the nomination field, select Best Social Media […]
You work hard! But the pay off would be pretty great if you wrapped up your workday winning an iPad, Nano, or Apple TV, right? Today, were excited to announce that our integration with Twitter now lets agents monitor Twitter streams from within the Zendesk interface. Wed like for you to give Zendesk for Twitter […]
It is kind of funny that upon ordering a Double Whopper with cheese that a man in Sacramento, CA noticed this: “In big bold letters at the top of the receipt it has the four-letter profanity spelled out: “f— you,” not once but twice.” But it makes us sad that Francisco Perez, the receipt’s victim […]
In a move that many could interpret as completely out of character, the city of Los Angeles approved a measure that promises long-term environmental change for one of the most polluted cities in the country. Yesterday, the Los Angeles County Board of Supervisors voted to ban plastic shopping bags generously doled out by supermarkets and […]
With the holiday season upon us and TSA staff authorized for groin checks, it’s time to start thinking about how much it totally blows to travel during the holidays…especially if you have to fly in or out of Newark Liberty International Airport (EWR). For its second year in a row, The Daily Beast busts out […]
When you have a great customer experience at a restaurant, you probably leave a generous tip, smile, and personally thank your server. Same for a cab driver that’s zipped you through rush-hour traffic to get you to your destination on time, with the meter still relatively low. Or what about a tour guide that took […]
