Effective May 1, 2014, well be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so weve put together a summary
Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating loyalty programs that reward repeat behavior. But are your customers loyal because they want that free
Virtual teams benefit from a strong support network. Unfortunately, strong support networks dont just happen
Five fabulous customer tips on customer satisfaction.
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report
Email isnt going anywhere. Your customers use it, and will continue to use it for the foreseeable future. So Im in no way advocating that you get rid of it
As the next tip in our best practice series for Help Center managers, were focusing on how you can use Google Analytics to gain a better understanding of your customers step-by-step journey in your Help Center
This month were announcing 8 (yes 8!) brand new Zendesk integrations to help you work better and improve your customer service
New to Zendesk? Today is your day! Join us for a community discussion of tips and best practices for successfully launching your Zendesk, including suggestions on planning your launch,
In our new guide to Providing Great Customer Service Through Social Media, we explore some best practices for providing social care through channels such as Facebook and Twitter
