Because newsletters can be fun

Updates to our Terms of Service and Privacy Policy

April 4, 2014

Effective May 1, 2014, we’ll be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so we’ve put together a summary

The new face of customer service

April 3, 2014

Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating loyalty programs that reward repeat behavior. But are your customers loyal because they want that free

Lonely islands aren’’t fun: don’’t leave your virtual team stranded

April 1, 2014

Virtual teams benefit from a strong support network. Unfortunately, strong support networks don’t just happen

Community tip: The fab five for customer satisfaction

March 31, 2014

Five fabulous customer tips on customer satisfaction.

Zendesk Security: Announcing SOC 2 Type 1, and more

March 27, 2014

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report

Pick up the phone!

March 26, 2014

Email isn’t going anywhere. Your customers use it, and will continue to use it for the foreseeable future. So I’m in no way advocating that you get rid of it

Tip of the week: understanding your customers’ self-service experience

March 24, 2014

As the next tip in our best practice series for Help Center managers, we’re focusing on how you can use Google Analytics to gain a better understanding of your customers’ step-by-step journey in your Help Center

Closing out winter (we hope) with 8 new integrations

March 21, 2014

This month we’re announcing 8 (yes 8!) brand new Zendesk integrations to help you work better and improve your customer service

CSM Spotlight: what to consider when going live with Zendesk

March 20, 2014

New to Zendesk? Today is your day! Join us for a community discussion of tips and best practices for successfully launching your Zendesk, including suggestions on planning your launch,

How to provide great customer service through social media

March 19, 2014

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best practices for providing “social care” through channels such as Facebook and Twitter

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