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Article
6 min read

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

Article
8 min read

The brave new world of virtual volunteering

The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…

Article
3 min read

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl

Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis

Article
5 min read

5 steps to reducing friction in customer support

The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.

Article
6 min read

4 basic principles of change management for successful organizational change

Learn a few guiding principles of change management, so you can implement change faster and with less disruption

Article
10 min read

Churn rate: What it is + how to calculate it

Customer churn rate is a key metric for businesses looking to scale. Learn how to calculate it and ways to reduce it in our guide.

Article
3 min read

Building great customer experiences with Zendesk and AWS

With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent

Article
7 min read

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Article
8 min read

Tips for boosting your average email open rate

Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success

White Paper
1 min read

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Article
10 min read

Top 10 customer engagement metrics to measure in 2024

By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement

Article
7 min read

What is change management?

Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.

Article
8 min read

Metrics & KPIs for measuring change management, according to 2 change leaders

Your guide to change management metrics and KPIs.

Article
8 min read

How to build an email list

Knowing how to build an email list is essential before you can use one to build relationships with customers.

Article
6 min read

Make a change management plan: the expert's guide to how and why

Learn why change management matters to employee morale and successful business changes

Article
7 min read

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

Article
10 min read

7 ways to build your team's communication strategy—especially when remote

There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…

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