The 4th Annual Mashable Awards is upon us and we need your vote to win this year’s Best Social Media Customer Service category. It’s easy to do. Simply click the button below: You’ll have to sign in using your Twitter or Facebook account. Next, just enter Zendesk into the nomination field, select Best Social Media […]
You work hard! But the pay off would be pretty great if you wrapped up your workday winning an iPad, Nano, or Apple TV, right? Today, were excited to announce that our integration with Twitter now lets agents monitor Twitter streams from within the Zendesk interface. Wed like for you to give Zendesk for Twitter […]
It is kind of funny that upon ordering a Double Whopper with cheese that a man in Sacramento, CA noticed this: “In big bold letters at the top of the receipt it has the four-letter profanity spelled out: “f— you,” not once but twice.” But it makes us sad that Francisco Perez, the receipt’s victim […]
In a move that many could interpret as completely out of character, the city of Los Angeles approved a measure that promises long-term environmental change for one of the most polluted cities in the country. Yesterday, the Los Angeles County Board of Supervisors voted to ban plastic shopping bags generously doled out by supermarkets and […]
With the holiday season upon us and TSA staff authorized for groin checks, it’s time to start thinking about how much it totally blows to travel during the holidays…especially if you have to fly in or out of Newark Liberty International Airport (EWR). For its second year in a row, The Daily Beast busts out […]
When you have a great customer experience at a restaurant, you probably leave a generous tip, smile, and personally thank your server. Same for a cab driver that’s zipped you through rush-hour traffic to get you to your destination on time, with the meter still relatively low. Or what about a tour guide that took […]
We’re hosting our Barcelona meetup on Thursday, November 18, 2010 at the super slick and delightfully ’50s-inspired Marmalade Bar, Riera Alta 4-6, 08001. The event is open to all of our Zendesk lovers, aficionados, customers, and partners and runs from 7:30 to 11 p.m. It’s not only a great opportunity to have drinks on us, […]
Recently, HBR posted an article entitled Why Is it So Hard to Be Kind? Its one of those obvious posts that tells an almost apocryphal tale of a customer service situation that is so mind-numbingly obvious and so clearly wrong, that the real question might be about the sanity of some people. It happened like […]
Just when you thought Facebook might not fully take over the world after all, word on the street is the social networking juggernautwill finally unveil its long talked about web-based email client, better known as Project Titan. Though rumblings about an email client for Facebook (known internally as “Gmail killer”) stretch way back to early […]
There was a time when your sales, marketing, and support teams were the absolute authorities on your company’s products or services. Not anymore. Thanks to the rise of blogs, Yelp, and its ilk, customers are often able to outsmart sales and support teams deftly and easily. In many cases the customer can find out more […]
Zendesk CEO Mikkel Svane sits down with David Cancel, CEO and Founder of Performable. They discuss how business website optimization and analytics fits hand in hand with customer support; and when San Francisco’s SoMa neighborhood was an industrial park.
Yesterday I was talking to someone at a company where I used to work, managing their customer service teams and was pleased to learn that one of the programs I put in place there is still running with great success today. You see, years ago I used to “mystery shop,” which usually meant going to […]
Marketing guru David Meerman Scott credits the Grateful Dead, and their long-standing policy of letting audience members record their concerts, with first turning him onto the possibilities of real-time marketing. The author of the BusinessWeek bestseller Real Time Marketing & PR spoke with Zengage about the necessity for companies to use social media, and why […]
[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to learn how your support stacks up against your peers]. Compare Your Performance Benchmarking is an opportunity to measure how your performance compares to that of your peers and competitors. It’s also a way to see whether your organization is reaching […]
Below is an amazing graphic produced by LEGO that it calls the experience wheel, designed, in this particular example, for a flight out of London’s Heathrow airport to New York City. Pretty cool, right? And even better, it’s not too difficult for other organizations to map out something similar. Really, it’s just about asking the […]
Ok, let’s just go there. There are lots of different ways to think about customer service, but at the end of the day, we all know what people really and truly care about: getting the job done as quickly and painlessly as possible. So, what if customers had the option to pay cold hard cash […]
As the world swings into holiday travel mode, we can’t help but think about how our excitement at traveling afar to see beloved friends and relatives is often absolutely trounced by the trials and tribulations that come with having An article in the Wall Street Journal notes that passenger complaints against airlines has risen by 32 […]
The San Francisco Board of Supervisors has effectively banned toys from the McDonald’s Happy Meal: The measure doesn’t ban toys from being served with all meals. Instead, restaurants can give toys out with meals if the food and drink combined add up to less than 600 calories and under 35% of the calories come from […]
Interesting interview with Scott Rogers, former director of strategic planning at David’s Bridal. He talks with destionationCRM about measuring customer sentiment across all the new and social media channels. Depending on the channel, the sentiment changes: If its a blog, theyre telling friends whats been happening. If its a forum, theyre looking for advice. On […]
This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how his company combined PBX system OnSip with Zendesk to turn their support voicemails into support tickets. Sifting through a box full of support voicemails can be daunting. It can be especially time-consuming if you need to listen to the […]
We had a rockin’ meetup in Buenos Aires last week and couldn’t be more thrilled by how much our Spanish and Portuguese community continues to grow each day. Sure, the weather may have been a little dreary, but we still had a fantastic turnout. “We spent like three hours talking about customer service, applications, and […]
Were excited to announce Novembers lineup of FREE webinars. You asked for more sessions, so we have extended our Zendesk 101 webinar times to offer sessions at 7AM, 10AM, and 4PM PST for your convenience. Enhance your support skills Build out your Zendesk Learn and share with other great members using Zendesk This month’s special […]
In honor of our WORLD CHAMPION SAN FRANCISCO GIANTS!, we wanted to highlight a part of the organization that maybe won’t be in the ticker-taped, thong-clad parade: the Giants’ customer service. Inc. interviewed Russ Stanley, the head of the customer relations department, and it’s full of gems and things you wouldn’t expect. For instance: Each […]
A few weeks ago, the creative minds here at Zendesk made a zombie-inspired commercial and entered it into Google’s TV for All competition. Sadly, we didn’t make it to the competition’s final round, but the upside is now nearly every Zendesk employee has a sweet zombie caricature of themselves, and the likeness in most cases is, […]
