Because newsletters can be fun

Community tip: 11 ways to give customers the love…with Zendesk macros

March 17, 2014

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros and business rules

Everything you need to know about customer service cover letters

March 12, 2014

It is becoming increasingly common for customer service hiring managers to focus less on cover letters and more on resumes. However, while resumes are extremely important, they don’t provide much in the way of context

Tip of the week: measuring search effectiveness in Help Center

March 10, 2014

Continuing our series on best practices for Help Center managers, this week we’re looking at using Google Analytics to measure search

Making Email Management Easier

March 7, 2014

The ground rules for successful product development begin with some very basic ideas: Listen to your customers

Essential marketing skills every person should know

March 6, 2014

Marketing can be a very complex subject, but anyone can develop a few of the core skills and see the results of their efforts. You may feel it’s something best left to the experts, but there are some essential marketing skills that can make a huge difference to your success in business

Customer service skills you need

March 5, 2014

Today’s customer service involves much more than a conversation on the phone

Poseidon’s revenge

March 4, 2014

One time, I mentioned that the Pacific Ocean was “no big deal,” and a day later we received a deluge of tickets, calls, tweets, Facebook posts, and chats. All of them were about the same issue: a heretofore unseen bug

Tip of the week: ask your data the right questions

March 3, 2014

Today we’re kicking off a brand new series that will outline best practices for Help Center managers

Ideas from CloudFlare: Help Center customization

February 27, 2014

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives to structuring content to adding custom touches

Most people still prefer an actual store

February 25, 2014

Despite the convenience of shopping online, 75% of shoppers still prefer the experience of a brick and mortar store

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