OK, maybe that’s an exaggeration. But these integrations will help you give better customer service
One of the realities of working for a company that genuinely cares about customer service is this: every employee, to a degree, works in the customer service department
By keeping a close eye on your team’s current performance, you can start making adjustments to better serve your customers and provide quality service
Considering interacting with your customers through social networks? Today is your day! Were hosting a discussion in our forums today focused on how to provide great support through social media
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what hes learned about the customer experience from some of the worlds most-loved brands.
Imagine a situation when you need to provide your customers with more than one option for providing feedback. It could be that you have customers who speak a multiple languages and you want to offer a feedback tab for each one. Or you may want to provide feedback tabs that are specific to a single […]
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team
Customers become loyal to a brand when their needs are consistently met, they’re guided in the right direction, and they perceive a good client to brand relationship. By adjusting the way your online customer support system is run, you can impact the overall success of your business.
It might seem a little scary out there in customer service land
Give your customers the best self-service options by maintaining a fine-tuned Help Center