Because newsletters can be fun

9 new integrations that will change your life forever

April 24, 2014

OK, maybe that’s an exaggeration. But these integrations will help you give better customer service

Maintain accountability with one simple move

April 23, 2014

One of the realities of working for a company that genuinely cares about customer service is this: every employee, to a degree, works in the customer service department

Community tip: what metrics should you be tracking?

April 21, 2014

By keeping a close eye on your team’s current performance, you can start making adjustments to better serve your customers and provide quality service

CSM spotlight: how to provide great support through social media

April 17, 2014

Considering interacting with your customers through social networks? Today is your day! We’re hosting a discussion in our forums today focused on how to provide great support through social media

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

April 15, 2014

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what he’s learned about the customer experience from some of the world’s most-loved brands.

Tip of the week: providing multiple feeback options

April 14, 2014

Imagine a situation when you need to provide your customers with more than one option for providing feedback. It could be that you have customers who speak a multiple languages and you want to offer a feedback tab for each one. Or you may want to provide feedback tabs that are specific to a single […]

Welcome Zopim

April 10, 2014

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team

6 tips for the best online customer support

April 8, 2014

Customers become loyal to a brand when their needs are consistently met, they’re guided in the right direction, and they perceive a good client to brand relationship. By adjusting the way your online customer support system is run, you can impact the overall success of your business.

What to do when tickets get supernatural

April 8, 2014

It might seem a little scary out there in customer service land

Tip of the week: fine-tuning your Help Center

April 7, 2014

Give your customers the best self-service options by maintaining a fine-tuned Help Center

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