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Article
12 min read
How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Article
5 min read
Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
Article
7 min read
What's a BPO call center and what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
Article
9 min read
Leading with empathy: What you don't say is just as important as what you do
Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…
Article
8 min read
Customer retention rate + formula: A guide for 2024
The customer retention rate tallies the number of customers a company retains over time. Learn more about customer retention and how to calculate it.
Article
3 min read
Marketing in a crisis looks different today than in the past
During a crisis, when the unknown is immense and the only constant is change, the natural…
Article
7 min read
6 call center training tips for building an exceptional team of agents
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Article
4 min read
Glennon Doyle on why the work of transformation is never done
In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…
Article
8 min read
11 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Article
5 min read
How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
Article
9 min read
Be a change leader to customer-centricity
Rowing is one of my passions and I often find myself drawing parallels to the sport…
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