Because newsletters can be fun

How to make the most out of live chat

January 4, 2017

Most customers prefer chat to email—why wait for a response via email when a question can be answered within minutes on live chat? As more and more customers expect support via live chat, it’s important for businesses to not only juggle live chats, but exceed chat expectations, whether it be via web or mobile

The cost of disjointed data on the customer experience

December 29, 2016

To compete in today’s marketplace, retailers need to make customer data available to their agents in an easy, consumable way so they can serve their customers better than the competition

Saying farewell to 2016 with 15 new integrations

December 23, 2016

We’re happy to share one last box of goodies before the end of the year. This new round of integrations will help you do everything from working on tickets inside Slack to adding videos to support tickets. UserVoice UserVoice helps you listen to your most important stakeholder—the customer—and turn their feedback into actionable data to […]

Gartner predicts 2017: The future of artificial intelligence demystified

December 22, 2016

It’s not a new topic of contention, but artificial intelligence (AI) is more relevant than ever. More and more businesses are using AI to provide better services to customers, similar to Apple’s Siri

Sh*t support agents say

December 21, 2016

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story

Introducing our new ebook: Getting started with Zendesk Talk

December 20, 2016

To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook on “Getting Started with Zendesk Talk”.

Link-SF gets a much-needed update

December 19, 2016

In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St. Anthony Foundation’s Tenderloin Technology Lab

Shopify: We stopped dating when we found Zendesk

December 16, 2016

Shopify’s Director of Technical Support, Chris Wilson, tells Shopify’s Zendesk story in his own words

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups

December 15, 2016

We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and asked him how his company uses Zendesk Support and groups in Outlook

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

December 14, 2016

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

December 13, 2016

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in wait times.

Beyond customer satisfaction: measuring customer happiness

December 8, 2016

There ways companies choose to measure their people and customers is changing to a more relationship-based approach

Turn customer analytics into action

December 7, 2016

According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations are diving deeper into customer analytics in order to cultivate effortless customer experiences

Community Tip: How to improve feedback loops with automated peer reviews

December 6, 2016

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google Sheets, and the Google Apps Script

Announcing Text: adding SMS support to Zendesk Talk

December 6, 2016

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones

The short path from Swedish lawn bowling to advocacy training & development

December 1, 2016

Some of us aren’t so great about answering when opportunity knocks. Not the case with Justin Helley. He manages the Advocacy Training & Development team

Measuring success in a customer experience world

November 30, 2016

Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if they don’t get it. Influenced by social trends and empowered by technology, customers want every retailer

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

November 29, 2016

Harry’s brings the same focus on quality to their customer service as they do to their razors

Shake up your Zendesk with 10 new apps and integrations

November 28, 2016

We’re happy to share an energy boost in the form of 10 great new apps and integrations

Make the most of what’s new at Zendesk

November 23, 2016

We look different these days, and we hope you’re as excited about our makeover as we are

How Zendesk measures the customer experience

November 22, 2016

Delivering on the customer experience is more than measuring customer satisfaction

Momentum with Microsoft: announcing single sign on

November 21, 2016

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft account

Fine Tuning: Spreadsheets are not your friend

November 17, 2016

Are you spending hours creating reports that nobody is reading

6 Zendesk Apps to Help You Sell More

November 15, 2016

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware, can improve sales and support.

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