Most customers prefer chat to email—why wait for a response via email when a question can be answered within minutes on live chat? As more and more customers expect support via live chat, it’s important for businesses to not only juggle live chats, but exceed chat expectations, whether it be via web or mobile
To compete in today’s marketplace, retailers need to make customer data available to their agents in an easy, consumable way so they can serve their customers better than the competition
We’re happy to share one last box of goodies before the end of the year. This new round of integrations will help you do everything from working on tickets inside Slack to adding videos to support tickets. UserVoice UserVoice helps you listen to your most important stakeholder—the customer—and turn their feedback into actionable data to […]
It’s not a new topic of contention, but artificial intelligence (AI) is more relevant than ever. More and more businesses are using AI to provide better services to customers, similar to Apple’s Siri
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook on “Getting Started with Zendesk Talk”.
In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St. Anthony Foundation’s Tenderloin Technology Lab
Shopify’s Director of Technical Support, Chris Wilson, tells Shopify’s Zendesk story in his own words
We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and asked him how his company uses Zendesk Support and groups in Outlook
Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter
This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in wait times.
There ways companies choose to measure their people and customers is changing to a more relationship-based approach
According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations are diving deeper into customer analytics in order to cultivate effortless customer experiences
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google Sheets, and the Google Apps Script
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones
Some of us aren’t so great about answering when opportunity knocks. Not the case with Justin Helley. He manages the Advocacy Training & Development team
Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if they don’t get it. Influenced by social trends and empowered by technology, customers want every retailer
Harry’s brings the same focus on quality to their customer service as they do to their razors
We’re happy to share an energy boost in the form of 10 great new apps and integrations
We look different these days, and we hope you’re as excited about our makeover as we are
Delivering on the customer experience is more than measuring customer satisfaction
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft account
Are you spending hours creating reports that nobody is reading
Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware, can improve sales and support.