Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
These days, getting customer support right is more important than ever. Smaller firms must go above…
The newest integrations from Zendesk—at your service.
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
If you want your sales team to reach their potential, help them get more out of the data.
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
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Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
While the general use of customer relationship management software (CRM) has become the industry standard, it…
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Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
Following these standard email etiquette tips can improve the chances of engagement with your message
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results
Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience